Job Description
The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.Core Functions• Analyze IT needs presented by the business / user community and recommend technical solutions• Coordinate with football IT staff on an ongoing basis• Oversee 2 full-time employees that direct and manage Audio/Video technology who work primarily at the stadium• Maintain wi-fi and various networks (AV, major equipment, ticketing infrastructure, POS, etc.) at the stadium. The remainder of IT stadium management is handled by the Tampa Sport Authority (TSA).• Good developer of staff – builds organization where know-how is well-distributed and training and cross-training are both planned and prioritized• Ensure the security, consistency and maintainability of existing systems and network by creating, maintaining, and enforcing standards/procedures for implementing and maintaining technical solutions• Evaluate all hardware / software / systems and maintain vendor contracts and support agreements• Communicate regularly with executive management on IT security, systems and best practices• Manage IT staff, including hiring, training, evaluation, mentor, guidance, discipline and discharge• Develop and manage the financial planning for IT, including budgeting, forecasting, and variance reporting• Demonstrate ROI and sound IT decision making in regard to IT acquisition and overall directives• Consistently follows through and leaves internal customers informed on the status of their requests• Employee is responsible for managing the IT department and directing the work of its employees. Employee is also responsible for staffing the department and the management of employee performance, including hiring appropriate staff, conducting regular performance reviews and, if necessary, terminating staff in conjunction with human resources.Management Responsibilities• Working with the CFO, provide leadership, vision, and management to the IT department and ensure the overall department goals are aligned with company objectives.• Communicate effectively with internal clients to identify needs and evaluate alternative technology solutions and strategies. This includes hands-on involvement in many instances.• Lend expertise to internal teams.• Employee is responsible for managing the department and directing the work of its employees.• Employee is also responsible for staffing the department and the management of employee performance, including hiring appropriate staff, conducting regular performance reviews and, if necessary, terminating staff in conjunction with human resources.Skills & Abilities• Thorough knowledge of IT Management, project management, vendor management and Systems and Networking• Responsive and reliable• Continued knowledge and evaluation of IT trends and roadmaps• Knowledge and ability to perform all job responsibilities of any IT staff member• Good communicator/”explainer” (can put IT in terms non-IT people can understand) – excellent interpersonal skills• Can juggle multiple requests/multitasks and prioritizes• Flexible with work hours/weekends/games/travel as required• Professional• Works well with all types of people• Has great attention to detail• Enjoys being in a fast-paced, entertainment-related environment• Ability to support multiple facilities: Stadium, AHTC and other remote locations (on a more limited basis)• A high level of integrity and the ability to exercise discretion with confidential information• Strong organization skills and attention to detail• Enjoys being in a fast-paced, entertainment-related environmentExperience & Education• A Bachelors’ degree in Information Technology/Information Systems or commensurate work experience is required, Master’s degree preferred• 10+ years of experience in IT support, operations and engineering• 5+ years of IT management• Technical certifications/experience:• Information security certifications desired, CISSP (Certified Information Systems Security professional) preferred• Microsoft certifications desired, MCSE (Microsoft Certified System Engineer) preferred• Cloud certification desired• VMware experience/knowledgeIdeal Technical Knowledge and Abilities• Knowledge and experience of IT Security and Compliance including HIPAA, PCI, ITIL• Knowledge of network design, LAN/WAN, MPLS, Routing and Switching• Wi-Fi knowledge in a large deployment capacity of more than 1000 APs• Enterprise phone system administration for VOIP system (RingCentral)• Knowledge and experience with point-of-sale systems• Knowledge and experience with webhosting and site certificates• Knowledge and experience with ESX and VMWare• Knowledge and experience with CRM specifically SalesForce• Knowledge and experience with TicketMaster / Archtics• Fortigate VPN, Firewall and network security experience• SAN experience• Video Conferencing, Telepresence, collaboration and Video bridging (Cisco)• Business information storage solutions• MS Office suite - Office 365• Managing/mitigating PCI risks• Apple device support• SIEM – logging/scans• Video surveillance system• Stadium infrastructureWork EnvironmentThe Company is a professional, fast-paced, creative business environment. Other environment conditions:• Extended evening, weekend work hours sometimes required. Required to work all home and some away games. May have to work occasional holidays.• Stressful and demanding work environment in executing work on short deadlines• Computer and desk work represents a significant part of daily activities.• Sitting, standing, working with hands for extended periods of time• Rarely is lifting more than 50 pounds required but lifting more than 20 pounds is required• Job duties require employee to drive company vehicle and drive personal vehicleThis job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment changes. This document describes the position currently available and is not an employment contract.The position covered by this Job Description is expressly declared to be “at will,” meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee. Any change to this “at will” employment status must be in writing and signed the by the Chief Operating Officer of the Company.It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status, including sexual orientation and gender identity.