Req ID: 213370
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Team Lead to join our team in Tampa, Florida (US-FL), United States (US).
In this role you will be responsible for the following:
•    Provides client satisfaction through the monitoring of targets, deadlines, and compliance with Service Level Agreements.
•   Driving the team to meet highest level of performance by coaching and motivating them
•   Ensures the claims team carry out their responsibility or daily claims focus and work allocation while keeping the team motivated and efficient
•   Monitors the teams accurate and efficient processing of claims
•   Contributes towards continuous the teams continuous improvement and innovation at process and procedural level
•   Maintain and publish the performance dashboard to senior leadership
Requirements for this role are:
•    5+ Healthcare insurance industry experience- that required a knowledge of healthcare insurance policy concepts including In Network, Out of Network providers, Deductible, Coinsurance, Co-pay, Out of Pocket, Maximum inside limits and Exclusions, State Variations.
•    5+ years of Claims Adjudication experience that required you to review claims rules and workflows.
•    5+ years teams management and leadership experience.
•    Ability to communicate (oral/written) effectively to exchange information with our client.
•    Collaboration with all business areas
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.