**Description** The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. **Responsibilities** The Care Management Support Assistant 2: + Performs administrative duties to support Case Managers and Social Workers + Screens members to connect them with appropriate resources in their communities + Reviews daily reports for task completion and scheduled assignments + Collaborates and interacts with internal/regional teams for compliance and metrics purposes + Decisions are based on policies and procedures for completing assignments which helps our members to achieve lifelong well-being **Required Qualifications** + Administrative support experience preferrably in the healthcare industry + Knowledge of Microsoft Outlook, Excel, Powerpoint, OneNote and Word + Knowledge of Adobe Acrobat + Familiarity with care and well-being resources and programs **Preferred Qualifications** + Associate's Degree + Bilingual + Knowledge of Medicare/Medicaid guidelines **Additional Information/Adherence;** **Workstyle** : Remote Work at Home **Preferred Locaton:** Florida **Alternate Location:** U.S. **Hours:** 8:30AM - 5:00 PM Eastern **Work at Home/Remote Requirements** Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 25x10 (25mbs download x 10mbs upload) for optimal performance of is required **Covid Policy** Associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are ahealthcarecompany committed to putting health and safety first for our members, patients, associates, and the communities we serve. If progressed to offer, you will be required to: + Provide proof of full vaccination, including boosteror commit to testing protocols **OR** + Provide proof of applicable exemption including any required supporting documentation + Medical, religious, state and remote-only work exemptions are available. **Additional Information** **Interview Format** As part of our hiring process for this opportunity, we will be using an exciting screening and interviewing technology called Modern Hire to enhance our hiring and decision-making ability. We use this technology to gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. You will be able to respond to the recruiters preferred response method via text, video or voice technologies If you are selected for a screen, you may receive an email correspondence **(please be sure to check your spam or junk folders often to ensure communication isn't missed)** inviting you to participate. You should anticipate this screen to take about 15 to 30 minutes. Your recorded screen will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. **Scheduled Weekly Hours** 40 Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website. <>
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