Desktop Support Specialist
Oracle Elevator Tampa, FL Full-Time
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Job Details
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Job Summary
The Desktop Support Specialist is responsible for onsite & remote technical support of all Microsoft Windows & Apple Mac computers, operating systems, applications, Microsoft Active directory, Office 365 administration and all O365 applications.
Responsibilities and Duties
* Establish standard computer images and build computers leveraging the standard images
* Inventory management of IT assets - we currently utilize LogMein Asset Management to assist
* Purchasing all hardware & software (e.g. computers, docking stations, monitors, RAM, Microsoft licenses, etc). Shipping, receiving and disposal of IT equipment
* Onboarding & offboarding all employees/contractors
* Remote desktop support (LogMein)
* Track and resolve customer incidents and requests through the ticketing tool. Take ownership of issueequest through resolution
* Monitor and respond quickly and effectively to requests received via service ticket, phone call, email, TEAMS/Slack
* Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
* Provide technical assistance and support for incoming concerns and issues related to systems, software, remote access and hardware
* Add RAM to computers, VPN - remote access support for users, Anti-Virus support.
* Provide exception customer service. Be very responsive. Provide excellent follow-up & communication to end users.
* Availability during weekend and after hours
* Help users facing issues with Mobile Devices
* Assist with projects as needed
* Video Conference room equipment support and meeting support
* Restoration and migration of user data
* Printer and peripheral device support
Qualifications and Skills
* Five (5) years of desktop support & Microsoft administration technical experience, including the ability to perform advanced PC and Apple software and hardware troubleshooting, and a proven ability to offer high-level desktop support in an enterprise environment.
* Experience in Microsoft Windows and network troubleshooting, and familiarity with the entire Microsoft/O365 end user suite of products - Outlook, Teams, OneDrive & SharePoint
* Ability to pick up new technologies quickly
* Knowledge of Desktop Systems Hardware, Desktop Operating Systems and Applications
* Customer service orientation and the ability to work on multiple tasks
* Ability to interact effectively with end users to determine hardware and/or software issues
* Ability to prioritize and perform multiple tasks simultaneously
* Strong interpersonal skills and thoughtful and effective communicator
* Excellent time management and organization skills
* Strong written and oral communication skills
* Strong experience and understanding of Office\O365
* Working knowledge/experience with PC Imaging Tools.
* Working knowledge/experience with diagnosis and remote control tools.
* Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
* Ability to work in a fast-paced environment with a variety of tasks
* Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
* Associate degree, CompTIA A+, Microsoft Certified Desktop Support Technician certification
* Successful completion of one or more courses in core Microsoft Technologies (MCDST (Microsoft-certified desktop support technician), MCSE (Microsoft Certified Solutions Expert), or MCP (Microsoft Certified Professional))
Recommended Skills
• Active Directory Group
• Administration
• Antivirus Softwares
• Asset Management
• Computer Architectures
• Coordinating
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Job ID: 2309326372
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