Purpose of JobWe are seeking an Accessibility Advisor I to work a hybrid (onsite) to our San Antonio Corporate Office or our regional offices in Phoenix, AZ, Tampa, FL, Charlotte, NC, Colorado Springs, CO, or Plano and Austin, TX offices.
Applies knowledge of accommodating individuals with disabilities in establishing internal standards, policies and procedures as they relate to a particular domain (digital, documents, facilities, MSR service). Provides mentorship on standard methodologies and innovative solutions to meet accessibility standards. Collaborates with partners to identify and prioritize operational risks, develop mitigation strategies and implement process controls. Captures and monitors data to evaluate and demonstrate the effectiveness of the accessibility program. Serves as an ambassador and advocates the importance of accessibility and its impact to members and the association. Participates in project planning and execution to ensure accessibility objectives are fulfilled.
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
Identifies and handles existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Performs multiple team roles in the development and implementation of business initiatives.
Acquires and applies business knowledge (products, processes, etc) and subject matter knowledge to work on assignments and business problems.
Captures and analyzes information and data trends to extract meaningful results.
Develops and maintains knowledge of the competitive landscape and applies that knowledge to identify potential business improvement opportunities.
Approaches business problems with curiosity and open-mindedness and listens to creative suggestions of others.
Demonstrates a willingness to try new ideas.
Proactively shares timely updates and information with relevant parties.
Encourages an open exchange of information and viewpoint.
Easily adapts to shifting or competing priorities and responds constructively to setbacks.
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.
Bachelor's degree in a Business, Computer Science, Computer Human Interaction, Architecture/Engineering Design; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 or more years operational experience in a digital, document, building/construction, or customer service environment with knowledge of accommodating individuals with disabilities.
Expertise of WCAG guidelines, content design and technology
Experience with 3rd party oversight
Experience with Quality Assurance (QA) and control validation
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 - $131,400*( this does not include geographic differential it may be applied based on your work location)
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is not available for this position.