The CSI Companies is currently seeking a Healthcare Customer Service Representative for a Long-Term contract to hire position with one of our clients, one of the largest physician-led healthcare delivery networks in the United States, a Fortune 100 healthcare provider in their offices.
Location: FULLY REMOTE
Effective Date / Tentative Start Date: Interviewing Immediately!
Shift: M-F 9am-6pm
Pay: $17-$22+ hourly wage based on experience (and weekly pay!!)
Job Description/Responsibilities:
• Answer inbound phone calls while displaying a willingness to assist, displaying compassion, and empathy.
• Make outbound calls as necessary.
• Verify necessary information and record the patient’s chart.
• Making Outbound Calls via our Dialer System
• Doing cold calls and scheduling patients for their yearly screenings
• Explaining to patients the importance of scheduling their yearly screening
• Logging the outcome of the call result in our internal CRM tool
• Logging the outcome of their calls in our eMR tool - eCW
• Attend meetings and/or training sessions, as required.
• Perform other duties as assigned.
• Follow compliance requirements and determined by the organization.
• Maintains patient privacy and confidentiality under requirements of federal and state laws, including HIPAA, and in accordance with company policy.
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
• Meet the performance goals established for the position in the areas of efficiency, call quality, and patient.
Minimum Job Requirements:
• An education level of at least a high school diploma or GED
• Demonstrated ability in using a computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
• All new hires will be required to successfully complete Customer Service training classes and demonstrate proficiency in the material
About Us:
The CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 5 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.
Benefits Offered:
• Weekly pay
• Medical, dental, and vision coverage
• Voluntary Life and AD&D coverage
• Paid Training
• Opportunity for advancement upon performance and availability
APPLY NOW!!!
Contract