Bi-lingual Customer Care Specialist
The Reserves Network is currently hiring a Bi-lingual Customer Care Specialist for a pet transportation company in the East Tampa area. The Bi-lingual Customer Care Specialist will be responsible for arranging transportation for pets that need to travel safely.
What a typical day will look like:
• Answer front desk incoming calls from customers and service partners.
• Screen and qualify leads for sales teams.
• Conduct intake process of current and prospective customers.
• Link clients to Pet Move Managers for coordination of pet moves.
• Redirect customers’ concerns/questions to appropriate department for further assistance.
• Be a liaison for information between the domestic and international sales teams.
• Schedule Health Certificate appointments and maintain central calendar appointments updated.
• Create/modify company documents for both internal use and client distribution.
• Receive letters, packages and send them to appropriate destinations.
• Prepare and manage outgoing mail.
• Assist with recording keeping and filing tasks.
• Participate in ongoing departmental trainings when provided.
• Assist with miscellaneous office support tasks as needed.
What you need:
• High school diploma or GED equivalent
• Bachelor’s degree
• Bi-lingual English / Spanish
• 3-5 years of Administrative Assistant experience to include answering multi-line phone system, operating multiple screens, and qualifying leads.
• MS Office proficient, MS Word, Excel, online chats, Adobe Acrobat Pro
• Proficient Data Entry
• Must have sales background, meeting quota’s
• Must have inbound call center experience
• Must have experience with Live Chat
What is in It for You:
• Weekly paycheck
• $17.50 - $ 1 8 .50 per hour
• 8:00AM – 5:00PM Mon-Fri
• When you work as an employee through The Reserves Network, you are eligible to enroll in medical, dental and vision insurance, as well as 401K, direct deposit, and our referral bonus program!
The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions.
As an equal opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications.
CALL OUR TAMPA OFFICE NOW @ (813) 537 - 2622 or e-mail your resume to Tampa@trnstaffing.com .