Job Type: Full time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: Perform technical operational tasks on routine basis within OLA.Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.Monitoring and recover all processes.Maintain environment stabilitiesCoordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.Collect environment improvement points and provide a plan to Development team and application owners.Planning and coordinating release knowledge sharing, migrations, disaster recovery DocumentationsProvide knowledge and support training for new team membersDevelop support-script and simplify-issue-investigation scriptsTake lead on new implementations and rolloutsQualifications: 3+ years of experience in application development and/or Application support3+ years in Ab Initio and Database related projects3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like GENEOS, App Dynamic3+ years experience in IT service process ITIL and have mindset of DevOps3+ years experience with Abinitio, Hadoop and shell scripting is preferredKnowledge on Finance accounting domainStrong oral and written communication skills.Attention to detail troubleshooting Log analysis skills though out application componentsWilling to work flexible hours.Education: BA Degree in Computer Engineering, or equivalent experienceC12 - AVP-------------------------------------------------Job Family Group: Technology-------------------------------------------------Job Family:Applications Support------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.