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Business Process Analyst, Enterprise Observability

Retail Business Services

Location: Salisbury, NC, 28144
Type: Non-Remote
Posted on: September 17, 2022
This job is no longer available from the source.
Job Description
Address: USA-NC-Salisbury-2110 Executive DriveStore Code: Arch Data-Domain Architecture (2761012)Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https:// www.retailbusinessservices.com .Job Title: Business Process Analyst, Enterprise ObservabilityJob Location : Quincy, MA or Salisbury, NC or Greenville, SC or Carlisle, PAWhat We OfferFlexible work arrangementsGenerous vacation and holidaysSubstantial annual bonus targetsCompetitive benefits include a 401k match, HSA options, and education assistanceCollaborative teams in an inclusive environmentOpportunities for growth and to make an impactPosition SummaryWe are looking for a Business Process Analyst to join our new and growing Process Mining and Enterprise Observability team. In this role you will work closely with operational SMEs and functional process owners to perform data analysis visualization and find improvement opportunities for process-related problems. You will leverage technology to support our business teams in defining, designing, and implementing continuous improvement programs, and work towards creating an operational process dashboard that enables the business to immediately respond to changing process data.We are looking for someone who is passionate about streamlining, automating and improving processes while eliminating toil.A Day in the LifeCollaborate with process owners and end users to understand their goals, objectives and needs; translate them into requirements and use cases for business process mining as well as other mining capabilities such as code mining and task miningWork with business partners to identify key KPIs and with data engineering to generate those KPIs Identify key growth, strategic, and optimization opportunities through data and communicate findings to business teams Build cross-functional partnerships with the product, business, and engineering teams to drive key business decisions and m anage process change Apply knowledge of business process modelling to document processes and transform complicated data into information that is accessible to others Visualize and communicate the business value narrative of process roadblocks, irregularities, and inefficiencies through process mining data Continuously test and validate that process mining data is accurateWork with data engineers to translate business requirements and use cases into technical and data requirementsPresent implementation progress and results to senior executives and business teamsBasic Qualifications:B.S. in related field or equivalent job experience3-4 years of continuous improvement and/or process mining experienceAbility to tell stories with data, and deliver data-driven insights to a wide range of audiencesExperience in core business processes (e.g., procurement, customer onboarding) and business transformation initiativesStrong analytical skills, especially in applying technology solutions to core business problemsProficiency in leading and facilitating workshops and executive meetingsAble to manage own work time, priorities and responsibilities across multiple projectsFluent in English (in word and in writing)Preference will be given to candidates with the following experience: Hands-on experience with Celonis or other business process mining software, certifications preferred E xperience with code mining and task mining Ability to influence without authority Excellent interpersonal and interviewing skills Six Sigma and/or Lean experience (certification preferred)Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including: Food Lion, Stop & Shop, Giant-Martins, Giant Food Inc., and Hannaford, as well as the country’s largest online grocery retailer, Peapod.#LI-RV1 #LI-remote #DICEJobsRetail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.Job Requisition: 269201_external_USA-NC-Salisbury_9162022