Job Description Department: Program and Property Services
Reports To: Relocation Coordinator
Summary
Conduct the individual assessment of North Boulevard Homes and Mary McLeod Bethune Hi-Rise residents in accordance with Public Housing relocation established procedures. Assemble, organize and maintain files and records. Identify the families eligible for the Assisted Housing voucher. Explain the relocation procedure. Provide assistance in the transportation of residents to visit potential housing replacement locations.
Essential Job Functions
• Conduct individual assessment regarding the replacement housing choice as established in the HUD regulations and procedures.
• Interview the residents to determine housing needs.
• Collect all corresponding data into computer system.
• Complete information and compile file.
• Arrange and schedule appointments for the residents to visit potential housing
• Communicate with property management, co-workers, residents, and general public in a courteous and professional manner.
• Prepare, maintain, and update residents file, and update financial records, including payments to third parties moving expenses.
• Collect, compile, and process outcome of data for a monthly report to the monthly staff meeting.
• Obtaining all require verifications for the submission of payments in moving expenses and utilities.
• Attend weekly residents meetings
• Maintain liaison with resident services with resident activities pertaining to relocation.
• Submit weekly activity reports detailing the list of families move as required.
• Provide safe driving with adherence to all DMV road and vehicle requirements while transporting the residents to potential housing replacement.
• Follow-up the recent move residents to assure satisfaction with the relocation process.
• Assist the relocation manager with other related activities.
Knowledge, Skills, and Abilities
• Knowledge of Authority policies and procedures, particularly as they pertain to the ACOP.
• Knowledge of HUD regulations, policies and procedures.
• Knowledge of basic office practices, procedures, and equipment,
• Knowledge of Basic English in order to communicate verbally and in writing.
• Ability to maintain required records such a resident files, moving reports, etc.
• Ability to read and understand policies and guidelines.
• Ability to prepare clear concise reports and make appropriate recommendations within scope of responsibility.
• Ability to use basic office equipment such as telephone, fax, copier, and computer.
• Ability to communicate verbally and in writing.
• Ability to maintain a positive attitude, and excellent in communication skills.
• Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsible to changing goals, priorities, and needs.
• Ability to lift more than 20 pounds.
Minimum Qualifications
• Requires High School graduation or GED equivalent.
• Requires six (6) months of experience in an office environment using personal computer software or specialized courses/training equivalent to completion of computer programs and applications; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Requires Level II Background Clearance.
Other: Valid Florida Driver’s License Must be able to be insured under the agency’s insurance policy
This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification established by THA. All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.
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