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Provider Customer Service Supervisor - Remote in Tampa, FL UnitedHealth Group | Tampa, FL
09/17/2022
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If you are located within Tampa, FL, you will have the flexibility to telecommute * (work from home) as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM
This position is full-time, Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 8:00am - 8:00pm EST. It may be necessary, given the business need, to work on holidays. Employees may have to go onsite occasionally.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:
• Coordinate and supervise daily/weekly/monthly activities of a team members
• Set priorities for the team to ensure task completion and performance goals are met
• Coordinate work activities with other supervisors, managers, departments, etc.
• Identify and resolve operational problems using defined processes, expertise and judgment
• Provide coaching, feedback and annual performance reviews as well as formal corrective action
• Coordinates, supervises and is accountable for the daily/weekly/monthly activities of team members including:
• Simple and Complex Claim research
• Responsible for providing expertise and customer service support to members, customers, and/or providers, including responding to escalated callers
• Manages team commitment inventory
• Sets priorities for the team to ensure task completion and performance goals are met
• Coordinates work activities with other Supervisors, Specialists, Business Partners, etc.
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Provides coaching and feedback to team members, including coaching as well as formal corrective action
• Conducts performance reviews for team members
• Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
• Provide expertise and claims support to the team in reviewing, researching, investigating, processing and adjusting claims
• Review all quality errors for the team identifying coaching opportunities and rebuttals
• Provide coaching and mentoring to address skill gaps
• Monitor IEX as back - up to the supervisor to assist with team production and to identify if coaching or assistance is needed
• Prioritizes and organizes own work to meet agreed upon deadlines
• Assist workforce management with tasks and follow up
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
• High School Diploma / GED (or higher)
• 2+ years of customer service experience
• 1+ years of claim processing experience
• 1+ years of Supervisory experience
• Experience with United Medical Resources Claims Processing System (UMR CPS)
• Ability to work between the hours of 8:00am - 8:00pm
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Telecommuting Requirements:
• Reside within commutable distance to Tampa, FL
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Skilled in problem solving to quickly assess current state and formulate recommendations
• Ability to multi - task within a variety of different programs and systems
• Demonstrated mentoring / coaching abilities
• Meeting all expectations associated with Customer First Representative position
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
Careers with UnitedHealthcare . Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: #RPO, #YELLOW
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September 18, 2022