Job Type: Full time
The Mosaic Company  Working at Mosaic has never been more exciting.  We are implementing and using new technologies to manage risk, minimize impacts and maximize the value we deliver to our team, customers, and diverse stakeholders around the globe.  “NextGEN” is the term we use to describe the technology-driven change focused on Integrated Operations Centers, Modeling and Analytics, Automation and Process Controls, and Process Digitization.  We know there are bright, passionate people, ready to join us as we revolutionize our operations to drive long-term efficiencies, competitiveness, and value.   Our IT team is based in Tampa with an option to work from home. This solution allows flexibility yet recognizes the importance of some in-person collaboration in achieving Mosaic's "NextGen" initiatives.Are you our next IT Global Field Support Analyst?The IT Global Field Support Analyst will be a technical subject matter expert and provide global Tier 2 support of client computing hardware and client computing software. Responsibilities will include assisting with globally coordinated projects and requests for both base services and business project-related tasks and participating in assigned portions of the installation, configuration, testing, and problem resolution of related components. The focus of the role may periodically change due to a shift in the primary responsibilities listed below.What will you do?Participate in global client solution projects. Participate in assigned portions of rollouts of new technologies from development through “go-live”. Work with business users to gather requirements and provide feedback and potential solutions, and report bugs to IT service managers based on support issues encountered by client. Partner with other IT teams to design, deploy and support custom/special projects.Evaluate new software for addition to the standard software list. Provide expertise in MDM, VDI, Mobile Phone / Tablet technologies and trends.Participate in globally coordinated efforts for both base services and business project-related tasks with infrastructure and demand management teams to ensure proper requirements and specifications are understood and managed properly.Responsibility includes optimization of existing and development of new support processes, procedures, and documentation of these systemsEnsure assigned region(s) or business unit(s) are complying with Field Service global standards and work with third parties to ensure support delivered meets the contractual obligations.Participate in or lead assigned portions of software and hardware life cycle planning.Assist in planning, testing, installation and troubleshooting of wired and wireless LAN equipment, which will include WAPS, Bridges, Switches, Call Manager, Cisco VoIP and local server support to determine appropriate Tier 1 and Tier 1.5 support expectations. Coordinate with hardware vendors and other Tier 2 teams to determine standard configurations of PC equipment, printers, and mobile devices. Other job duties and projects as assignedWhat do you need?High School diploma/GED requiredAssociate's degree in Computer Science, Business or related area preferredA+, ITIL v3 or newer, Microsoft and/or CCNA certifications preferred3+ years experience supporting the MS-Windows environmentKnowledge of networking fundamentals and concepts.Experience in plant production environments preferredAbility to upgrade hardware, image Windows 7, and install client software packagesMedium to strong knowledge of networking concepts and associatedtechnologiesExperience supporting both iPhone and android mobile devicesStrong verbal, written, listening and presentation communication skillsAbility to work with employees at all levels of the organizationAbility to adapt to a continually changing business and work environment and manage multiple prioritiesDemonstrated critical thinking and decision making skillsStrong analysis and problem-solving skillsSelf-motivated, highly professional and results-orientedAble to work flexible hours and be available for off-hours maintenance to critical systems as requiredMust have a valid driver’s licenseMosaic is an Equal Opportunity Employer that values the strength diversity brings to the workplace.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.Mosaic participates in the US E-Verify program.Must be legally authorized to work in the United StatesWe Help the World Grow the Food It Needs - Apply today and join our team!