Submission for the position: Call Center - Bilingual Spanish - (Job Number: 199361)
https://progressive.taleo.net/careersection/jobdetail.ftl?job=199361&lang=en
Call Center - Bilingual Spanish
Join Forbes’ 2022 Best Employer for Diversity!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training. Preferred candidates will live within the state of Florida.
Job opportunities
• Bilingual Inbound Sales Representative s share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
• We are also hiring for Bilingual Claims Customer Service Representatives and Bilingual Customer Service Representatives.
Must-have qualifications
• Two years of post-secondary education or higher
• Instead of the above, two years of relevant work experience
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
• Fluent in Spanish and English (verbal and written)
Training starts: January 2023
Schedule: Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
• Designated workspace free from noise and other distractions
• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
• High-speed internet access is at your expense unless otherwise required by law
Compensation
• $19.50 or $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards
Benefits
• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
Equal Opportunity Employer
Contact Center
United States-Florida-Tampa
Schedule: Full-time Location(s): United States-Florida-Tampa