State: FL City: Lakeland Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Non-exempt Employment Status: Regular Job Title Key Collections Specialist Job Description
At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years, and today, we are a global team across 21 countries. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.
Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team!
Responsibilities
The Key Collection Specialist is accountable for reconciling and collecting on all past due Key accounts. The Key Collection Specialist will be assigned a portfolio of accounts and be accountable for maintaining an aging goal. This goal will be achieved through the effectiveness of the collection efforts including reconciling, call quality and follow up efforts. This individual may need to utilize the highly detailed client-specific invoices generated by the Special Billing Team and will require advanced Excel skills. The individual will need to work closely with the customers in their assigned portfolio to address any/all outstanding AR so it can be paid and collected within desired timeline.
• Reconcile accounts and provide any/all backup needed to collect on outstanding AR
• Work with Key Customer Care Team and Key Account Sales to identify and correct any issues causing non-payment
• Work with Onboarding Team as needed on newer accounts or accounts experiencing significant growth
• Manage and maintain A/R for assigned accounts
• Meet cash collection targets, call goals and aging goals
• Identify and recommend write off of non-collectable funds
• Research and Identify root cause of recurring issues, adjustments and other related issues
• Collaborate with internal and external customers to ensure that all discrepancies are handled in a timely manner
• Assist the Key Account Sales team (Key Account Managers or Territory Account Executives) with reconciliation of accounts
• Fulfill other duties as assigned by management
Qualifications
• High School Diploma or Equivalent
• Bachelor's Degree Preferred
• Complex billing experience
• Detailed-oriented
• Ability to organize and prioritize daily, weekly and monthly billing requirements
• Strong analytical skills
• Intermediate to Advanced Excel Skills
• Experience billing multiple billing types
• Effectively communicate both internally and externally
• Ability to build good relationships with specified Key Account Managers or Territory Account Executives
• Ability to build working relationships with key contacts at customer locations in assigned portfolio
• Ability to learn and manage multiple systems, portals and customer interfaces
• Oracle or SAP experience preferred
Schedule Full-time Brand Primo Req Number DSC-22-16357 Location Lakeland Call Center, FL-5512 Shift Any