Customer Service Rep
Looking for a Cool Career Americold Tampa $
Tampa , FL / Clearwater , FL / Pinellas Park , FL
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Posted 1 day ago
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Job Description
Primary Responsibility:
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints Essential Functions: • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. • Reports customer feedback to management. • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. • Assures proper invoicing of accounts by verifying computer-generated invoices. • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors • Schedule loads as required. • Maintain updated reports to ensure all loads are empty and closed. • Resolve refused product, over, short and damaged (OS&D) orders. • Follow attendance policy, show up for work on time and ready to work assigned shift. • Perform other duties as required and assigned.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, and Drug Free Workforce
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Job Summary
Company
Americold
Start Date
ASAP
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
8:00 AM - 4:30 PM
Required Education
High School or Equivalent
Required Experience
1+ years