Description
Kforce has a client that is seeking an Information Technology Support Coordinator in Tampa, FL.Duties Include:
• Information Technology Support Coordinator will monitor scheduling tools, Autosys, Automic, Control-M
• Create Incident tasks for failed jobs in ServiceNow
• Respond to Incident and Request tickets in ServiceNow
• Handle various change tasks in ServiceNow
• Manage processes through documented procedures (Step Action Plans/Run Books)
• Escalate issues per established protocols and procedures
• Work with team members to coordinate support of various tasks
• As an Information Technology Support Coordinator, you will communicate with team members through instant messaging tools (Teams/Zoom)
• Monitor and read email for relevant communications
• Communicate with end users through Service Now and Outlook
• Communicate respectfully, clearly, and timely with customers and peers
• Attend various team and other scheduled meetings
• Information Technology Support Coordinators record time accurately and timely based on current time reporting guidelines
• Look for opportunities to collaborate and share knowledge with team members
Requirements
• High School diploma/GED and above
• MS Office - Word, Excel, Outlook
• Ticketing system
• Communication skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Kforce is a solutions firm that builds and manages expert teams in technology and finance & accounting. We deliver on our client's objectives by combining a global knowledge force with flexible delivery and an unmatched drive for excellence. Kforce not only serves as a trusted partner to our customers, providing next level insights and powerful results, but also offers many consultants comprehensive benefits including medical, dental, 401(K), life insurance and disability. no requirements Employment Type: OTHER