Description:
What if you could make an impact on a global business daily, while learning Technology Operations from the best in the business? When you join our team, you'll put your creative problem solving into action, delivering solutions that shape the future of global business. You'll work directly with clients to build strong customer relationships and problem-solve technical issues to make businesses more productive. Alongside a motivated team of fellow analysts, supervisors, and stakeholders, you'll develop innovative solutions to troubleshoot and resolve issues while accurately diagnosing problems and providing effective production support. Finally, your strong technology background will ensure that the security and standards of our commitment to excellence are met. And because professional development is a key component of our culture, you'll receive coaching, mentoring — and a host of other development opportunities — alongside your invaluable on-the-job experience.
This role requires a wide variety of strengths and capabilities, including:
• Creative thinking to deliver solutions through continuous improvement
• Ability to identify problems and clearly communicate strategic solutions to clients
• Working knowledge of Incident Management, technical problem resolution, and operations systems
• Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security
• Strong initiative and desire to learn
• Ability to effectively collaborate with team members and clients to achieve common goals
• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
• Strong analytical and problem resolution skills
Qualifications
• Bachelor’s Degree preferred
• Minimum 2 - 3 years experience in identity and access administration, global operations and/or technology risk management
• Familiarity with IT risk management framework and control self-assessment process
• Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue
• Articulates the business value and impact of technical and non-technical information and understands when to escalate issues
• Takes ownership of client issues ensuring appropriate parties are engaged for timely resolution
• Strong verbal and written interpersonal and communication skills
• Uses organizational, time-management, and office automation skills to facilitate efficient job functionality and team goals
• Minimum of 2-year experience in a database, application or platform access admin role
• Demonstrated technical problem-solving skills and a customer service focus
• Excellent communication and consensus building skills
• Ability to communicate technical information in easy to understand business terms
Requisition Type: Professional
Job Schedule: Full time
Job Shift: Day