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Manager, Consult & Design II - Store 148 (Grapevine)

Best Buy

Location: Grapevine, TX 76051
Type: Non-Remote
Posted on: September 16, 2022
The Consultation & Design Manager is a micro-store leader who identifies opportunities to grow the customer portfolio. They set performance goals and coach the team to provide a best-in-class consultative experience to our customers in the home, in stores, or virtually. They deploy resources to meet the needs of the micro-market. The Consultation & Design Manager guides the team through competing priorities and ensures execution and efficiency by conducting weekly pipeline meetings, monthly customer portfolio meetings, and quarterly performance and development conversations with the Consultation and Design (C&D) team. They also build quality relationships with customers and provide them with relevant and memorable products, services, and technology expertise. They deliver a differentiated experiences through all Best Buy touchpoints to drive confidence in the Best Buy brand.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, youd be a great addition to our team.
Key Responsibilities
• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Leads a team of 5+ Consultants, Senior Consultants, and Designers as well as a Consultation & Design Supervisor
• Empowers Consultants, Senior Consultants, and Designers to drive a world-class consultative customer experience through enablement of the direct to customer (D2C) strategy in their location and throughout the micro-market.
• Grows the customer portfolio through coaching, developing, and validating engagement plans for acquisition, frequency, and retention.
• Drives adoption, usage, and proficiency of customer relationship management (CRM).
• Maintains a broad scope of knowledge in technology products and services, advanced relationship skills, CRM, and people development skills.
• Supports the premium business through coaching complex selling, process management, upskilling employees, and customers private data management.
• Enhances service delivery by growing C&D skills and monitor training and certifications.
• Partners locally with vendors on training opportunities, particularly in premium home theater and premium appliances to drive market D2C performance.
• Analyzes performance indicators against premium business strategies and goals.
• Facilitates growth while driving company priorities and determining localized strategies.
• Develops meaningful partnerships with Best Buy for Business, Services, and other teams to maximize customer experience.
• Utilizes data, analytics, and local insights to define customer share and identify market opportunities.
Basic Qualifications
• 2 years of supervisory/management experience in business, military, or related fields
• 2 years of experience driving profitability through sales or customer service
• Ability to analyze and manage a budget (labor, expenses, revenue)
Preferred Qualifications
• Retail experience in consumer electronics, luxury brands, or other premium product experience
• Prior experience in selection, hiring, and performance management