Position Summary
The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.
The Follow up Specialist position supports this mission by coordinating the implementation of services to clients, staff, and community partners to support the achievement of the organization’s goals. The Care Coordinator provides comprehensive system navigation and support through intake, screening, assessment, referral, and linkages to appropriate services; via telephone, email, IM/Chat, text messaging and in-person. The Care Coordinator reports to the Supervisor of Coordinated Services.
Strategic/Transformational Duties and Responsibilities
• Provide support through short term care for clients. Provide support and training for staff and community agencies on program related topics.
Transactional/Administrative Duties and Responsibilities
The duties and responsibilities of the Follow up Specialist will be evolving as the role develops.  They include but are not limited to:
• Provides exceptional customer service during intake, screening, assessment, and referrals
• Coordinates short-term care including safety plans, reassessment check, suicide reassessment check, short term care coordination and advocacy and linkage to appropriate services and resources
• Advocates for victims as needed
• Complete pre-service training requirements including: CCTB Core Training within the first sixty days of employment.
• Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
• Assists the Supervisor of Coordinated Services with special projects as assigned by the Managers of Gateway Services.
• Expected to meet all contracted deliverables.
• Expected to maintain an average score of 80% or greater on all individual performance metrics.
• Performs other such duties as may be assigned by the Supervisor of Coordinated Services.
• Work collaboratively on new initiatives or projects established by Gateway Leadership
Required Competencies
• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication -Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving -Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity - Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibiting a professional demeanor.
Education and Experience
• Bachelor’s degree in a social service-related or equivalent experience
• Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Comfort with diverse populations and flexibility are essential.
• Proficiency in oral and written communication skills.
• Demonstrated leadership ability.
• Knowledge of Windows based computer system required.
Physical Demands/Working Conditions
Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.
Working Conditions : Duties are performed primarily in an office setting.  Operates computer and standard office equipment such as telephone and copier/printer.
Travel : Minimal
Hours : M-F 8:00 – 5:00 occasional evenings and weekends requested.
Join Us!
The Crisis Center of Tampa Bay is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Crisis Center of Tampa Bay is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The Crisis Center of Tampa Bay will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.  We want you to be YOU, and you’re encouraged to apply today!