Job Description
The Director Product Management will raise the bar by bringing more focus on building extensible products that support pharmacy patients on their therapy journey. CVS's Digital Pharmacy Solutions product team manages the websites and apps for Caremark, CVS Specialty Pharmacy and CVS Pharmacy. Patients / members use these digital products to access and manage medication dispensed by 3 different pharmacies (retail, mail order and specialty). To deliver a more consistent patient experience we are developing a core pharmacy platform and seeking a passionate product leader with experience building multi-tenant platforms.
The right candidate will bring a consumer centric product mindset to lead a team of Product Managers and Product Owners who are focused on transforming our pharmacy applications to deliver a superior health care experience to our patients / members. This Director role is responsible for developing the digital program vision/strategy and ensuring internal product stakeholder's needs and expectations are met.
Position Responsibilities
• Set Vision, Strategy, and Roadmap Ownership and Development for Product Teams
• Make decisions, in partnership with senior business leaders, on digital investments and priorities
• Develop business cases, makes recommendations, and defines what success will look like for Epics that are critical to driving value for CVS Health strategic priorities.
• Responsible for translating customer and business needs into short term and long-term product direction (outcome roadmap)
• Assures product strategy is followed from internal pilots to external launch
• Program Backlog Ownership/Prioritization
• Prioritizes and aligns the efforts of agile product teams and epics/features associated with programs - managing the flow of work through the program and into the program backlog.
• Owns the program backlog, pricing, licensing, and ROI
• Identifies dependencies among the teams
• Works with RTEs, when roadblocks occur, to problem solve and develop mitigation plans.
• Escalates risks and issues to program backlog to stakeholder along with providing recommendations on tradeoffs and solutions.
• Establishes feature acceptance criteria
• Trend Monitoring and Customer Value Assessment.
Pay Range
The typical pay range for this role is:
Minimum: 120,000
Maximum: 265,000
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
7+ years of experience in Product and Program management.
3+ years of experience managing Platform Products.
3+ years of Performance Management and Leadership experience.
5+ years of experience in Agile software development processes.
Ability to travel up to 10% for quarterly in-person planning events.
This is a remote / telework position
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
Healthcare Product Experience.
Experience building newly established teams.
Experience hiring / managing contract resources and retaining domain knowledge after they leave.
Education
• Bachelor's Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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