About Acrisure
Acrisure is a fintech financial services leader and among the world’s top 10 insurance brokerages. Acrisure has grown from $38 million to more than $3.9 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution. Acrisure employs over 14,000 employees across thirteen countries.
Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
Job Summary:
Adcock-Adcock Insurance Agency , an Acrisure Agency Partner , is are currently looking to add our team a Personal Lines Customer Service Assistant. Well established family-owned, Independent Insurance Agency since 1973 desires to hire an experienced 2-20 (preferred)/4-40 Licensed individual as part of our team. We are seeking a team member who excels in providing customer service.
Our agency enjoys the partnership/representation of many top-rated Admitted Carriers allowing us access to the most competitive and comprehensive programs available in the market today. We are looking for a new team member who can manage a busy desk, has excellent communication (verbal and written) skills, and can add to the value of our agency by their work ethics and customer service skills.
Essential Duties and Responsibilities:
• Work directly with Account Managers, Producers and Insurance Company representatives to service existing customers
• Issue Certificates of Insurance, Evidence of Property Insurance and Auto Insurance ID Cards
• Work directly with Clients to answer incoming calls/questions on coverage and billings, make payments on existing policies and make policy changes
• Assist in gathering information required for underwriting/marketing an account.
• Assist in online quoting
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
• High School Diploma or the recognized equivalent is required.
• Minimum of 2 years’ experience in the Commercial Lines insurance industry or similar role, required.
• State of Florida 2-20 or 4-40 Insurance License, required
• Bi-lingual (Spanish and English) preferred but not required
Technology Skills :
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Outlook)
• AMS360 Agency Management experience preferred but not required.
Other Qualifications:
• Able to work independently and enjoy a high degree of interaction with team members
• Self-motivated and driven
• Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
• Demonstrates excellent time management and prioritization skills
• Attention to detail and commitment to a high level of accuracy
• The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information
• Ability to maintain a professional demeanor and positive attitude
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Moderate stress due to regular deadlines and daily challenges.
• High finger dexterity while typing documents and forms
• Occasionally lift up to 20lbs.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is done in a temperature-controlled, non-smoking office.
• The noise level in the work environment is usually moderate.
To Executive Search Firms & Staffing Agencies:  Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement.  All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee.  This includes resumes submitted directly to hiring managers without contacting Acrisure’s Human Resources Talent Department.
Mid Level Employment Type: Full-Time