Healthcare Call Center Case Coordinators
Volt Tampa, FL Full-Time
$18.00 - $20.00/Hour
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Job Details Company Overview
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Volt has partnered with a call center in Tampa, FL to help identify multiple Healthcare Call Center Care Coordinators.
As a Call Center Care Coordinator you will be responsible for:
• Interacting directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
• Receiving customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
• Preparing/retrieving documentation related to customer account, product, and service inquiries/issues.
• Updating databases with documentation related to customer interactions and steps taken to serve customer needs.
• Ensuring account information is accurate by keeping it updated, filing/managing customer documentation/forms.
• May schedule field sales/service visits or escalate to partners as appropriate.
• Handling requests for additional company materials.
• Maintaining records of customer contact and follow-up and resolves customer billing, payment and credit problems.
Qualifications
• High School Diploma or Associate Degree in Business Administration or Health Management, Medical Administration.
• 1-2+ years of Call center experience, preferably in a health care or workers compensation environment preferred.
• Prior sales/negotiating skills preferred, but not required
• Ability to multitask
• Ability to work in a fast-paced work environment and multi-task
• Intermediate to Advance Microsoft Office Suite knowledge (Word, Excel, Outlook, PowerPoint).
• Availability to work 10:30am – 7:00pm shift ranges between
• Bilingual - Spanish helpful but not mandatory
This is an ONSITE role. Shift hours are 10:30am – 7pm. Positions are long term temp, possible temp to hire. Pay is $18-20/hr.
*** APPLY TODAY ***
VOLT WORKFORCE SOLUTIONS
Volt is an Equal Opportunity Employer.
Recommended Skills
• Administration
• Billing
• Business Administration
• Call Centers
• Customer Demand Planning
• Databases
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Job ID: 342684
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