Job Type: Full time
The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Document processes in an accurate and detailed manner and follow established procedures to complete complex assignmentsIdentify process gaps requiring escalation, offering potential solutionsAssist with inventory management and workflow needs as dictated through risk priority and service levelSupport a range of products and servicesAnalyze problems and formulate solutions through research and investigationNavigate, test and execute moderately complex databases, spreadsheets, and systemsEnsure accurate and timely account handlingAssist in activities that help reduce organizational impact and/or lossAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.COB Team Member- Must be able to travel on short notice due to inclement weather or other business needs. Testing Team member- due to system maintenance, some weekend work is required to assist in testing. Qualifications:1 year of relevant experienceProficient computer and typing skillsAbility to adapt to new technology quickly and seamlesslyConsistently demonstrates clear and concise written and verbal communication skillsAbility to work with others to complete assigned tasksBilingual Spanish/English preferredEducation:High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.-------------------------------------------------Job Family Group: Operations - Core-------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.