Description:
Are you ready to explore a world of possibilities?
Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll seek challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Pay and Benefits:
• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• Flexible/Hybrid Work Arrangements
Why You Love This Job:
As the Asset Service Client Support Generalist, you will quickly interpret, research, accurately resolve, and clearly communicate resolutions to clients' inquiries about Corporate Action/Reorganization (Reorg) events, Bond Principal and Income (P&I), Dividends, Redemption payments, Proxy, and Billing and Custody. You will demonstrate commitment to the team by collaborating with and supporting each other to resolve clients' inquiries and accomplishing team and individual goals.
Your Responsibilities
• Strong Research Skills: Determine how to best resolve clients’ inquiries after quickly and thoroughly researching internal and client resources (PSUPR/PTS/PBS/CA WEB) and external resources such as vendors, Paying Agents’ websites, and Industry websites, such as MSRB’s EMMA and Freddie Mac
• Strong Analytical Skills: Interpret prospectuses and Agents’ statements to calculate, challenge, and confirm bond P&I announcement data, rate calculations, payment details, and misallocations
• Review and understand the Agent and Issuer announcements, instructions, and entitlements of mandatory and voluntary reorg events; and continually evaluate ASBS processes and procedures looking to increase efficiencies and reduce costs and risks
• Strong Problem Solving Skills: Communicate professionally with clients on the phone and in writing throughout the resolution process: providing timely, accurate, and pertinent information to ensure clients completely understand the issues surrounding their inquiry, how their case is progressing, and the resolution details
• Strong Relationship Building Skills: Continually strengthen, enhance, and support relationships with clients to enhance DTCC’s brand and ensure a positive client experience. Build and strengthen partnerships with the 3rd parties which support ASBS, including DTCC’s Operations teams and Paying Agents. Support and motivate team members in our efforts to provide excellent class client service
**NOTE: Responsibilities of this role are not limited to the details above. **
Talents Needed For Success:
• Minimum of 4 years of related experience
• Bachelor's degree preferred with Master’s or equivalent experience
We offer top class training and development for you to be an asset in our organization!
Who We Are:
DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Requisition Type: Professional
Job Schedule: Full time