{"data":{"type":"job-post","id":"bug_39316843637","attributes":{"source":"bug","title":"Technical Support Engineer Intern","description":"Technical Support Engineer Intern Technical Support Engineer Intern locations US - FL - Tampa time type Full time posted on Posted 4 Days Ago job requisition id R5572 Our Internship Program: Launch your career as a Rapid7 Intern! From day one, our interns are treated as valued members of their team. As part of our Internship Program, you'll have the opportunity to have intimate conversations with key business leaders, receive guidance and support from our mentorship program and build a global network with other interns. You'll also receive support from our emerging talent team as you continuously refine and reflect on your broader career goals through your time in this program. We are looking for candidates who exemplify our 5 core values: Bring You: Our people are at the center of our success. You bring your authentic self. You are fully engaged and present. You want to transform through engagement with others. And ultimately WE optimize who WE can be together. Impact Together: We support each other on our journey forward, and actively look for ways to collaborate, strengthen our ideas, and learn from each other to help our customers overcome their challenges while building an exceptional company in the process. Never Done: We pursue excellence through continuous learning to keep growing personally and professionally. We are insatiably curious, and we are constantly in search of a better solution. Challenge Convention: We challenge old ways of thinking and forge new paths with foresight, discipline, and determination. We will responsibly push the envelope and take chances to keep our customersand ourselvesahead of the curve. Be an Advocate: We work relentlessly to act as a champion by prioritizing the open, honest sharing of ideas and feedback to propel our people, our customers, and our industry forward The Opportunity: Rapid7 is seeking Technical Support Engineer Interns to join our global customer support team. As a Technical Support Engineer (TSE) intern, you will have the opportunity to assist our Customer Success and Services teams in developing solutions to our customers' challenging issues. A successful candidate for this role is a self-starter with a strong interest in technology, has a passion for working collaboratively, and thrives in a fast-paced environment. Responsibilities: Represent Rapid7 in assisting customers with complex technical challenges. Utilize existing systems & processes as efficiency as possible Learn and expand your knowledge of all of our platforms Troubleshoot investigations and identify defects or false positive alerts Create innovative workflows to analyze large log files in order to get to the bottom of any reported issues Perform ad-hoc assistance for additional technical support initiatives and database administration as needed Help drive overall productivity and scale for the technical support team Qualifications: Naturally technical; able to understand technical challenges and concepts Bachelor's degree candidate with prior technical and/or customer service experience Enjoys working with technical equipment and exercising problem solving skills Ability to effectively translate technical engineering jargon Exceptional written and communication skills Self-motivated and accountable; able to take direction and manage prioritization of work Results-oriented and collaborative; able to work independently as well as part of a team Nice to haves: Knowledge of security and vulnerability management Demonstrable command of administering multiple operating systems (Linux, Windows, MacOS) Previous relevant certifications a plus (AWS, Azure, Google, CompTIA, Microsoft) Understanding of log analysis methods (using regex to debug large log files) Knowledge of Grafana, Kibana or other graphing tools Experience working with API's About Us: Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. About Us Rapid7 (Nasdaq: RPD) is advancing security with visibility, analytics, and automation delivered through our Insight cloud. Our solutions simplify the complex, allowing security teams to work more effectively with IT and development to reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Over 8,500 customers rely on Rapid7 technology, services, and research to improve security outcomes and securely advance their organizations. For more information, visit our website, check out our blog, or follow us on Twitter.","skills":["linux","troubleshooting","debugging","operating systems","amazon web services (aws)","technical support","python","programming","c programming","java","visual basic","c++ programming","sql","computer science","c# programming"],"location":{"city":"Tampa","state":"FL","country":"USA","cbsafp":"45300","latitude":27.950575,"longitude":-82.4571776},"status":"POSTED","created-date":1663262754000,"posted-date":1662854400000,"last-posted-date":1662854400000,"position-type":"internship","time":"full-time","application-url":"https://mymoose.wd1.myworkdayjobs.com/en-US/careers/job/US---FL---Tampa/Technical-Support-Engineer-Intern_R5572","categories":["IT"],"soc-code":"17-2061","canonical-title":"technical intern","industry":"Information Technology & Services"},"relationships":{"company":{"links":{"related":"https://invocation.internships.com/job-posts/bug_39316843637/company","self":"https://invocation.internships.com/job-posts/bug_39316843637/relationships/company"},"data":{"type":"company","id":"e54128bc2d83eb0bf3d7423f5cfdd3f56a11f7e1bd33512c6f181b98"}},"applications":{"links":{"related":"https://invocation.internships.com/job-posts/bug_39316843637/applications","self":"https://invocation.internships.com/job-posts/bug_39316843637/relationships/applications"},"data":[]},"fraud-reports":{"links":{"related":"https://invocation.internships.com/job-posts/bug_39316843637/fraud-reports","self":"https://invocation.internships.com/job-posts/bug_39316843637/fraud-reports"}},"owner":{"links":{"related":"https://invocation.internships.com/job-posts/bug_39316843637/owner","self":"https://invocation.internships.com/job-posts/bug_39316843637/relationships/owner"}},"assessments":{"links":{"related":"https://invocation.internships.com/job-posts/bug_39316843637/assessments","self":"https://invocation.internships.com/job-posts/bug_39316843637/relationships/assessments"}}},"links":{"self":"https://invocation.internships.com/job-posts/bug_39316843637"},"meta":{"groups":["e54128bc2d83eb0bf3d7423f5cfdd3f56a11f7e1bd33512c6f181b98-user","e54128bc2d83eb0bf3d7423f5cfdd3f56a11f7e1bd33512c6f181b98-admin"],"errors":["Unable to determine ownership information."]}},"included":[{"type":"company","id":"e54128bc2d83eb0bf3d7423f5cfdd3f56a11f7e1bd33512c6f181b98","attributes":{"name":"Rapid7","created-date":1562784771000},"relationships":{"employers":{},"profile-image":{},"companyDomain":{}},"meta":{"groups":["e54128bc2d83eb0bf3d7423f5cfdd3f56a11f7e1bd33512c6f181b98-user","e54128bc2d83eb0bf3d7423f5cfdd3f56a11f7e1bd33512c6f181b98-admin"],"errors":["Unable to determine ownership information."]}}]}