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Technical Support Analyst

Baycare

Location: FL-Tampa-Information Services
Type: Full-Time, Non-Remote
Posted on: September 15, 2022
This job is no longer available from the source.
Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Varies
7:30 am -4:00 pm
Occasional
ACTIVE FULL TIME
Hybrid (Occasional Onsite)
Submission for the position: Technical Support Analyst - (Job Number: 2210367)
https://baycare.taleo.net/careersection/jobdetail.ftl?job=2210367&lang=en
Technical Support Analyst
BayCare is currently in search of our newest Technical Support Analyst who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.
The Technical Support Analyst provides support to BayCare's IS customers for computer, application, system, device, access and hardware issues.
Responsibilities:
• Identifies, researches and resolves technical problems of moderate complexity.
• Provide excellent and timely technical support and troubleshooting for systems.
• May coordinate with other teams or departments to resolve customer incidents and fulfill user requests.
• Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions.
• Performs other duties as assigned.
Required Experience:
• High School/GED is acceptable with 3 years of experience in an Application Support role or A Certification.
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Education
Required
Bachelor's
Information Systems
Or
Bachelor's
Computer Science
Or
High School or Equivalent
Experience
Required
3 years
Related experience in lieu of Bachelor's
Or
Reference summary for details
Specific Skills
Required
Customer service skills
Required
Critical thinking skills
Required
Written and verbal communication skills
Required
Work with a team
Required
Interpersonal skills
Required
Computer skills appropriate to position
0020-BAYCARE HEALTH SYSTEM
FL-Tampa-Information Services
Non-exempt
Equal Opportunity Employer Veterans/Disabled
Schedule: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Varies Location(s): FL-Tampa-Information Services Days