Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Varies
8:00 am -5:00 pm
Occasional
ACTIVE FULL TIME
Never (Onsite Only)
Submission for the position: End-User Support Associate - (Job Number: 222993)
https://baycare.taleo.net/careersection/jobdetail.ftl?job=222993&lang=en
End-User Support Associate
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network currently consists of 15 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and 5,240 physicians. We foster a forward-thinking culture that's advancing superior health care.
The End-User Support Associate is an entry level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system.
• This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
• Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
• The End-User Support Associate is required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
• The End-User Support Associate also provides basic phone support and support of mobile devices.
• Performs other duties as assigned.
Benefits:
• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the Chance to be part of an amazing team and a great place to work!
Education
Required
High School or Equivalent
Preferred
Associate's
Computer Science
Experience
Required
1 year
Computer Related
Specific Skills
Required
Written and verbal communication skills
Required
Work with a team
Required
Customer service skills
Required
Work independently
Required
Administrative and clerical skills
Required
Organizational skills
Required
Computer skills appropriate to position
Required
Critical thinking skills
0020-BAYCARE HEALTH SYSTEM
Non-exempt
Equal Opportunity Employer Veterans/Disabled
Schedule: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Varies Location(s): FL-Tampa Days