Submission for the position: Sr. Administrative Assistant - Tampa, FL - (Job Number: 2108685)
Sr. Administrative Assistant - Tampa, FL
UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
Part of the Learning Solutions Alliance, our Delivery team is responsible for facilitating engaging and innovative programs to support our internal operations business segments in a professional atmosphere. As a member of this team, you will facilitate instructor led, virtual, and blended learning to a variety of audiences including new and  tenured employees and leadership. In addition, you will partner with Learning Architects, Process Documentation and Learning Coordinators on content/process documentation maintenance and improvement, and business leaders on national metric remediation efforts.
As an Operations Trainer, you will be responsible to cast a leadership shadow by living our core values to new and tenured employees in the organization. You will also be required to perform the job role in which you train in order to maintain subject matter expertise for all business areas you support, while performing at or above tenured goals.  You will lead and develop new employees from day one through training in their job role. The learning efforts you support will include traditional instructor-led, virtual, and blended learning strategies. In the role of an Operations Trainer, you will apply innovative and creative learning strategies including but not limited to: role-playing, demonstration, guided and enhanced practice, documented procedures, and more, using instructor-led and blended motivational models leading toward effective and efficient learning.
Primary Responsibilities:
• Facilitates classroom, virtual, and blended learning to varied audiences within multiple skill sets. The initial focus will support UHO CCS and CCA job roles
• Conducts training needs analysis, writes training action plans, and develops and maintains training materials.
• Acts as a leader and maintains professionalism in all interactions with learners and business leaders
• Mentors and develops delivery support staff provided by business partners
• Analyzes and addresses performance metrics during and post class with individual learner and at the class level
• Conducts remediation learning events
• Successfully demonstrates and maintains professional and facilitation skills for various delivery methodologies
• Participates in performing production work to maintain subject matter expertise for multiple skill sets
• Builds collaborative partnerships with peers, others in Learning Solutions, and with business partners
• Researches and applies learning industry best practices
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
• High School education or equivalent
• 1 years of experience facilitating training, mentoring, coaching, and/or operating in a leadership role
• Basic proficiency in Microsoft Word and PowerPoint
• Proficient computer skills and the ability to guide and mentor others through system navigation
• Proven ability to produce quality results by meeting or exceeding performance metrics
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifcations:
• College education
• Some training design and/or documentation writing experience
• Subject matter expertise in UHO CCS and/or CCA areas, where your role will support the business
• Basic proficiency in Microsoft Excel
• Ability to work independently and perform successfully
• Serves as a resource to others
• Highly motivated, eager to make a difference in the learning process
• Ability and willingness to travel up to 25%
Soft Skills:
• Excellent written and verbal communication skills
• Solid interest in guiding others to excellence
• Solid analytical skills, attention to detail, problem-solving, and fact-based decision making abilities
• Solid time management, planning skills
• Experience in project management, planning skills, and working on multiple deliverables at a time
• Works with less structured, more complex issues in a self-directed fashion
• Can work through ambiguity
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Training Delivery-Operatnl
US-FL-Tampa
LS Learning Solutions
Sep 14, 2022, 11:46:07 AM
Schedule: Full-time Location(s): US-FL-Tampa