Description:
Major Functions (Duties and Responsibilities)
• Motivating and Supervising employees.
• Evaluating performance of your assigned employees delivering positive or negative feedback and addressing performance issues.
• Designing and implementing department goals and objectives.
• Evaluating and reporting department metrics to management.
• Develop strategies to improve department metrics and performance.
• Supervise the receipt of inbound courier mail and pre-register documents in TPS back office system.
• Improving the work environment and operations of the department
• Monitor queues to expedite the distribution of assignments.
• Train and evaluate assigned employees to
• Review system pre-registration and verify breakdown of documents received against transmittal letter, draft or other information provided.
• Prepare Image Prep sheet listing appropriate document and count for scanning.
• Scan documents into TPS.
• Access Post Release queue’s and review mailing instructions of documents and other requested tasks.
• Print TPS output, dispatch documents via mail or courier, and record tracking number and close item in the Post Release queue.
• Perform other requested tasks provided in the Post release instructions.
• Pulling and filing of Letter of Credit folders daily.
• Pro-actively work with all regions as necessary.
• Perform monthly commercial file audit.
• Provide responses to internal customer inquiries via shared mailbox.
• Ensure all SLA are met on a daily basis.
• Any other duties or responsibilities assigned.
Knowledge and Skills Requirements:
• 2 years previous banking experience in Letter of Credit processing preferred
• Knowledge of PC applications – TPS, Courier Systems, MS Outlook, MS Office and MS Access
• Knowledge of UCP and/or UCC
• Strong communication skills both written and oral.
• Ability to work effectively under pressure controlled by deadlines.
• Ability to organize and change priorities frequently, multitask, work independently or team environment
• Ability to make decisions and utilize all available resources and tools to minimize
Requisition Type: Professional
Job Schedule: Full time