IT Tier 1 Technician
Requisition ID 2022-36802 Job Locations US-FL-Tampa Posted Date 9/13/2022 Category Information Technology Position Type Regular Full-Time
Overview
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an IT Tier 1 Tech Support , you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused IT Tier 1 Tech Support who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Benefits
Pay and Recognition:
• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave ( disability leave)
• Health savings
• Flex spending accounts ( tax free )
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
Learning, Tuition Assistance and Career Development:
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
Additional advantages:
• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications
Provide IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Documents, tracks and monitors Incidents and Service Requests to ensure a timely resolution. Communicates effectively with IT team and dealership personnel. Possesses a strong generalist, IT technical skill set. Creates Technical Documentation and Knowledge Base articles.
· Must have a valid driver’s license and clean driving record
· Must own a reliable vehicle for your sole use to travel to/from and between Asbury dealerships/locations
· Must be able to transport IT equipment between Asbury dealerships in reliable vehicle owned designated for your sole use
· Proficient in Active Directory User/Security Group Administration
· Abel to provide smart hands Level 1 Network Support
· Able to rack and unracked all types of network equipment. I.e., UPS, Switches, Routers, IoT
· Able to provide IP Phone Support
· Able to provide Microsoft End User/PC Support
· Able to provide IT Hardware Support. I.e. Printers, scanners, monitors, mobile devices
· Proficient at troubleshooting level 1 application issues and open support cases with application vendors
Position Responsibilities
· Triage Level II and Level III Incident and Service Request tickets
· Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
· Resolve Level l Incident and Service Request tickets
· Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system
· Interface effectively with IT infrastructure, security, applications management, database and governance personnel
· Obtain a strong knowledge of IT Security Policies, Processes and Procedures
· Adhere to and execute IT Security Policies, Processes and Procedures
· Write, and update knowledge base articles
· Actively contribute to IT Continual Service Improvement efforts
· Ability to complete multiple simultaneous project and support tasks in a timely manner
· Performs other duties or special projects as assigned
· Proficient at booking travel and submitting expense reports in Concur or other expense management system
· Proficient at interfacing effectively with IT infrastructure, security, applications management, database, and governance personnel
· Proficient at communicating effectively with Executive level management teams
· Proficient at discussing technical issues at a high level with both technical and non-technical end users
Relationships
· All Asbury Dealership Support Center, Dealership Shared Services and Guest Experience Center personnel
· All Asbury Dealership personnel
Education and Experience
· 5+ Years IT customer support/help desk experience
· Working Knowledge of ITIL v3 Foundations Methodology
· Experience with ITSM solutions
· Automotive Software experience a plus
Career Growth and Advancement Opportunities
· Other Corporate and Dealership positions
· IT Sr Tier 1 Technician
· IT Tier 2 Administrator
· IT User Provisioning 2
· IT Security Analyst
· IT Support Ops Supervisor
IND6
Options
Apply for this job online Apply
Share
Refer this job to a friend Refer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Need help finding the right job?
We can recommend jobs specifically for you! Click here to get started.
Application FAQs Software Powered by iCIMS
www.icims.com