Job Type: Full time
Career CategoryValue and AccessJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.Patient Support Program Operations ManagerLiveWhat you will doLet’s do this. Let’s change the world. In this vital role you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a best-in-class patient support program from the ground up.Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!Under the general direction of Operational Program Leadership, the Supervisor is responsible for the day to day activities including the staff that supports the program. The supervisor will assist the senior manager in meeting the client's contractual obligations. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention.Conduct daily monitoring of employee production to ensure teams meet or exceeds performance and quality measuresConduct routine performance reviews and provides feedback to direct reportsCoaching of staff, and assist with the hiring and termination processProvides day-to-day instructions to team members on job responsibilitiesHelps associates resolve associate work-related issuesAssist with the development of program training documentsEnsures open communication with the staffProactively identifies program issues and proposes ways in which to address their concernsMaintains positive rapport with internal and external customers to identify areas for continuous improvementUnderstands contract obligationsAssist in the development of project task plan and standard operating proceduresAnalyzes reports for trends and gives recommendationsReports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)Performs related duties as assignedWinWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The Patient Support Program Operations Supervisor professional we seek is a leader with these qualifications.Basic Qualifications:Doctorate degreeORMaster’s degree and 2 years of patient access/assistance, patient support programs, or patient reimbursement experienceOrBachelor’s degree and 4 years of patient access/assistance, patient support programs, or patient reimbursement experienceOrAssociate’s degree and 10 years of patient access/assistance, patient support programs, or patient reimbursement experienceOrHigh school diploma / GED and 12 years of patient access/assistance, patient support programs, or patient reimbursement experiencePreferred Qualifications:3+ years of proven experience in a reimbursement HUB, medial insurance, physician’s office, or healthcare settingBachelor’s degree preferredPrevious supervisory or leadership experience preferredIn depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processesDynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needsThriveSome of the vast rewards of working hereAs we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journeyA diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and actGenerous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on GlassdoorApply nowfor a career that defies imaginationObjects in your future are closer than they appear. Join us.careers.amgen.com.