Job Snapshot
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Employee Type:
Full-Time
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Location:
Tampa, FL
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Experience:
Not Specified
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Date Posted:
9/12/2022
Job Description
Customer service representatives interact with internal and external customers on behalf of TravelCenters of America and Petro Stopping Centers, and Quaker Steak & Lube. They provide information about products and services; respond to customer feedback, and take parking reservations. They rely on experience and judgment to plan and accomplish goals.
Duties and Responsibilities
• Listen and respond to customers to get a better understanding of their needs in order to resolve issues efficiently and effectively. Must be patient and polite, especially when dealing with difficult or angry customers.
• Accurately record details of customer feedback and actions taken in Footprints. When interacting with customers via email professional responses are required using correct grammar, spelling, and punctuation.
• Provide information to customers about company products, services or programs.  When interacting with customers via email or social media, professional responses are required using correct grammar, spelling, and punctuation.
• Take parking reservations, determine charges and process payments.  These are to be processed accurately and professionally.
• Perform special projects and miscellaneous duties as assigned. Such as review and respond to social media posts concerning TA/Petro, and Quaker Steak & Lube, respond to feedback received via TA/Petro, Quaker Steak & Lube websites or Company phone apps.
• Continuously seek out ways to improve current procedures and methods to ensure optimal efficiencies and excellent customer service.
• Analyze situations, investigate problems, and determine the best contact for a timely resolution.  When it is an issue that needs to be escalated, information must be gathered and provided to a Customer Service Team Lead for assistance.
• Help with and at times train other Customer Support members on programs, administrative tasks, and technologies and/or call center methods and skills.
Qualifications
• High School diploma required with any advanced degree a plus.
• Have excellent attendance and punctuality
• Ability to work in a fast paced environment
• Solid multi-tasking and problem solving skills
• Strong interpersonal and communication skills
• Excellent Computer Skills
• Prior customer service experience preferred
• A certain degree of creativity and latitude required.
Working Conditions / Physical Requirements
• Afternoon/Evening work
• Working with challenging customers
• Works under supervision.
• Primary job functions do require exercising independent judgment
• Requires extensive sitting, viewing and utilizing computer equipment, keyboarding,
• Requires extensive listening and speaking with telephone equipment
• Requires occasional walking and lifting 10 to 20 lbs
Disclaimer
This job description may not list all duties for this position.   The incumbent in the position may be asked to perform other duties.  TA Operating LLC reserves the right to revise the job description at any time.   This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.