Salary
$32,280.53 - $50,034.82 Annually
Location
County of Culpeper, VA
Job Type
Full Time
Department
E911 Operations
Job Number
3140-2022-0912
Closing date and time
Continuous
Description An employee in this position serves as an Emergency Communications Operator in training (ECOI-T) for the Culpeper County Public Safety Communication's Center (Center.) The ECOI-T works as an essential staff member, being the first of the first responders that the community interacts with in reporting emergencies in Culpeper County.
Essential Functions Job Description - Essential Functions
• The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
• Trains to make lifesaving decisions and provide clear direction and advice, including pre-arrival medical instruction when needed
• Answers emergency calls and other calls from the community as well as dispatching law enforcement, fire and rescue, animal control and all other required resources
• Uses a wide variety of cutting edge technology systems, including but not limited to: computer aided dispatch (CAD), 9-1-1 telephone system, 9-1-1 text messaging, TDD, GIS mapping and aerial photography, public safety radio systems, law enforcement data systems, alerting and notification systems, etc.
• Assists in liaison activities with any and all agencies/persons regarding all operations of the Center.
Job Description - Supporting Functions • Assists in public education on the Center's operations and Public Safety Communications as a whole
• Performs other duties as required/assigned
Job Specifications Required Knowledge, Skills, & Abilities
• By the end of the probationary period, thorough knowledge of the policies, procedures, processes, laws, ordinances, and regulations affecting public safety communications, and the ability to apply them appropriately
• By the end of the probationary period, skill in operating all equipment, systems, and consoles to receive, record, and monitor data about public safety communications
• Ability to quickly assess the scope and magnitude of an emergency
• Ability to demonstrate understanding, compassion, and empathy
• Ability to act quickly and decisively
• Ability to work calmly and effectively under stress
• Ability to exercise tact and sound judgement
• Ability to exercise confidence and authority
• Ability to speak clearly and concisely in English
• Ability to establish and maintain good working relationships with co-workers, outside agencies, and the public
• Ability to instruct, mentor, and coach employees in the department
• Ability to communicate the organization's mission
• Ability to develop, plan, create, write, and organize training materials, training curriculum, policies, and procedures
• Ability to be flexible and cooperative for shift assignments/movements/changes
• Ability to work all shifts: day, night, rotating, permanent, weekends, holidays, etc.
• Ability to show initiative
• Ability to exercise time management
• Ability to follow curriculum, orders, verbal and written direction
• Ability to multitask multiple technology systems at the same time and in a timely manner
• Ability to wear a headset
Minimum Qualifications & Experience • Education & experience equivalent to a high school diploma or GED
• Must possess a Valid Virginia's Driver's license
• Must successfully complete criminal history background investigation, including fingerprinting, to include no felony convictions, no serious misdemeanor convictions. All convictions shall be reviewed on a case-by case basis.
• A psychological examination designed to assess the emotional stability and psychological fitness of each candidate will be conducted prior to appointment, using valid, nondiscriminatory procedures. Only qualified licensed professionals will be used to assess the emotional stability and psychological fitness of candidates. These assessments will assist in eliminating candidates who may not be able to carry out their responsibilities or endure the stress associated with employment in this field.  The examination results will show the candidates as either Recommended , or Not Recommended .
• Must successfully complete the Center's in-house training policy within six month after being hired
• Must successfully obtain/complete and maintain certifications within six months after being hired:
• FEMA Courses – IS-100, IS-200, IS-700, IS-800
• AHA BLS CPR
• DCJS Communications Basic
• APCO PSTI - Public Safety Telecommunicator I
• APCO EMD - Emergency Medical Dispatch
• APCO FSC - Fire Service Communications
• All other certifications required/assigned
• Must successfully participate in and complete the Center's hiring process
Ideal Experience & Certification • At least one (1) year of experience in a Public Safety Communications Center; Performing call-taking, dispatching, and data entry
Working Conditions & Disclaimer Working Conditions
Majority of work shall be performed at the Center, 14022 Public Safety Ct, Culpeper VA 22701, in an office or classroom setting.
Some paid travel may be required for educational purposes and other job related duties required/assigned.
Normal hours of operation are twelve (12) hour shifts that fluctuate between a thirty-two (32) and forty-eight (48) hour, two week cycle, three hundred, sixty-five (365) days a year.
Must be available for overtime, call back, emergency call back and hold over, etc. for disasters, local emergencies, special events, large events, etc.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performance by responsibilities and qualifications as required of employees assigned to this job. Culpeper County is an Equal Opportunity Employer.   In compliance with the Americans with Disabilities Act, Culpeper County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.