JobsEQ by Chmura Logo

Loan Resolution Specialist (Collections)

Grow Financial Federal Credit Union

Location: Tampa, FL 33619
Type: Remote
Posted on: September 12, 2022
This job is no longer available from the source.
Loan Resolution Specialist (Collections)
Job Post Information* : External Company Name Grow Financial Federal Credit Union
Job Locations US-FL-Tampa | US-Remote
Job ID 2022-1968 # of Openings 1 Posted Date 3 hours ago (9/12/2022 4:42 PM) Category Customer Service/Support
Overview
At Grow Financial Federal Credit Union , we believe in service—to our 200,000+ members, 550+ team members and local communities. We know happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. (Especially the fun part!) We’re not just your average bank . Yes, our work is serious, but we don’t take ourselves too seriously. Consistently named a Top Workplace by the Tampa Bay Times and a Great Place to Work among 100 Best Medium Workplaces by FORTUNE Magazine®, we cultivate a diverse, collaborative work environment where you can grow personally and professionally. In fact, 94% of our team members say Grow is a great place to work . And the most common word they use to describe the Grow culture? Family.
Some of our Benefits/Perks:
• $500 New Hire Sign on Bonus
• Competitive pay starting at $17.21/hr + depending on experience
• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer and mortgage loans.
• Tuition Reimbursement of up to $3,500 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Please join us in person at our next Grow Financial job fair! The event will be held at our Busch Blvd. store located at 5250 E Busch Blvd, Temple Terrace, FL 33617. We’re hiring for several roles throughout the Tampa Bay Area. The event is on Friday 9/16 from 10am - 2pm . We can't wait to see you there!
Responsibilities
Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency. Provides assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as appropriate for action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
Qualifications
REQUIRED SKILLS/EXPERIENCE:
• High school diploma or GED required.
• One-year collections preferred.
• Direct customer service/sales experience required.
• Excellent telephonic communication, negotiation and analytical skills needed.
• Bilingual (Spanish) desired.
• Experience in a call center environment beneficial.
• Basic to intermediate operational knowledge of general office and PC equipment.
PHYSICAL DEMANDS
• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.
WORK ENVIRONMENT
• Traditional office setting. Remote work available.
• Sedentary role.
• Flexible work schedule that may include evenings and /or weekend (Saturday) hours. Must be available M-F, 10am EST - 7pm EST, and Saturday 8:30am EST - 12:30pm EST.
As the COVID-19 pandemic continues, the safety of our members and team members continues to be our top priority. Grow has implemented a policy that requires the COVID-19 vaccination as a condition of employment. Grow is committed to providing equal employment opportunities and will consider reasonable accommodations post-offer. To request reasonable accommodations, contact: HR@growfinancial.org
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
#LI-Remote
Options
Apply for this job online Apply
Share
Email this job to a friend Refer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Application FAQs Software Powered by iCIMS
www.icims.com