Job Type: Full time
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job DescriptionWe are currently seeking a Mortgage Operations Supervisor. In this role, you will be under the general direction of a department manager, responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions.Additional responsibilities include:Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met. Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues.Communicates new policies, procedures, and products to staff. Maintains a high level of customer service both internally and externally.Provides ongoing training, coaching, motivating, and team building of support staff.Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff.Approves employee time records, work assignments, vacations, sick pay, etc.Basic QualificationsBachelor's degree, or equivalent work experienceFour or more years of business-related experiencePreferred Skills/ExperienceGood understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practicesStrong decision-making, analytical and problem-solving skillsGood organizational and project management skillsAbility to manage multiple tasks/projects and deadlines simultaneouslyBasic knowledge of human resources policies and programsEffective interpersonal skillsAbility to thrive in a team environment and effectively lead individualsIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Take care of yourself and your family with U.S. Bank employee benefits.  We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve.  That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.EEO is the LawApplicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.