State: FL City: Lakeland Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Non-exempt Employment Status: Regular Job Title Payment Specialist - Cash Apps Job Description
At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years, and today, we are a global team across 21 countries. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.
Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team!
Responsibilities
• The Payment Specialist is responsible for applying payments accurately and timely to customer accounts. This position requires the ability to research and resolve complex payment discrepancies involving misapplication of funds, unapplied payments, over-payments and / or inability to locate client accounts.
• Investigate and resolve unapplied payments, misapplications of cash, and overpayments
• Identify payment discrepancies and balance account payment issues
• Identify and resolve root-causes of recurring disputes and delinquent payments
• Ability to process all payment types (ACH, Wires, Online Processors, Credit Cards, Checks, etc.).
• Complete tasks such as processing payments, Electronic Fund Transfers (EFT), refunds, applying unapplied cash receipts, transferring credit balances, resolving credit card disputes and chargebacks, handling non-sufficient funds payments, etc.
• Ensure all incoming mail and emails from internal and external customers are addressed and completed in a timely manner
• Contact customers to obtain payment remittance backup and / or determine proper payment application as necessary
• Assist and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving customer complaints
• Ensure all cash batches are posted and in balance
• Assist in month end processes as needed
• Fulfill other duties as assigned by management
Qualifications
• High School Diploma or Equivalent
• Cash applications, accounts receivable, and/or billing experience in a high-volume business environment
• Ability to organize and prioritize
• Strong investigative and analytical skills
• Detailed-oriented
• Intermediate to Advanced Excel Skills
• Effectively communicate both internally and externally
• Ability to work effectively in a team environment
• Ability to learn multiple systems, portals and customer interfaces
• Oracle or SAP experience preferred
Schedule Full-time Brand Primo Req Number DSC-22-16422 Location Lakeland Call Center, FL-5512 Shift First