CLIENT TECHNOLOGY ANALYST
BrightSpring Health Services Tampa, FL Full-Time
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Job Details
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Our Company
BrightSpring Health Services
Overview
Information Technology focuses on technology that powers and enables storage, processing, and information flow within our organization. If your enjoy creating ways for technology to assist in decision making then we would love to hear from you. Please apply today!
Responsibilities
• Provides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment
• Images desktops, laptops, terminals. Installs software, encryption and configures user profiles
• Completes hardware replacement rebuilds and evaluates/documens the condition of returned equipment for possible reuse or disposal
• Troubleshoots network issues within the environment using networking fundamentals, concepts, practices and procedures
• Documents and tracks to resolution all customer support requests/issues within ServiceNow ticketing system
• Effectively communicates complex information to a variety of technical and non-technical customers and to engineering team
• Works with Client Technology team and Management to develop and document accurate operating procedures
• Installs and configures BOS controllers, IBM printers, Twinax and IP terminals, symbol barcode scanners ensuring full functionality and connectivity to IBM AS400 system
• Identifies, researches, and resolves technical problems for IBM AS400 peripheral equipment (controllers, terminals, printers, barcode scanners, etc.) by reviewing job logs, manuals or via the Internet
• Works on one or more projects concurrently as project team member
• Performs other tasks as assigned
Qualifications
Education/Learning Experience:
• Required: Associates degree or equivalent work experience in technology field
• Desired: Bachelors degree in computer related field
Work Experience:
• Required: Minimum 2 years of experience in a technical support role within an information technology department
• Desired: IT customer care background, hands on end user support experience, VDI or thin client experience
Skills/Knowledge:
• Required: Extensive knowledge of desktop and laptop hardware; familiarity with networking fundamentals, concepts, practices and procedures; working knowledge of Windows XP and Windows 7 operating system; working knowledge of MS office applications; Word, Excel, PowerPoint, Access and Outlook; configuration knowledge of peripheral equipment such as printers, scanners and mobile devices; trouble shooting, diagnostic and analytical skills
• Desired: Technical document creation experience, AS400 printer configuration experience
Licenses/Certifications:
• Required: Drivers license; A+ Certification
• Desired: MCDST, MCSE certification, CCNA Certification
Behavior Competencies:
• Required: Teamwork, customer service, dependability, organization, time management and planning, analytical problem solving
About our Line of Business
BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the companys pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The companys services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook ([ Link removed ] - Click here to apply to CLIENT TECHNOLOGY ANALYST , Twitter ([ Link removed ] - Click here to apply to CLIENT TECHNOLOGY ANALYST and LinkedIn ([ Link removed ] - Click here to apply to CLIENT TECHNOLOGY ANALYST .
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ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, drivers license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [ Email address blocked ] - Click here to apply to CLIENT TECHNOLOGY ANALYST .
BrightSpring Health Services, and our family of brands, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at
1-833-773-7240
or contact us ([ Link removed ] - Click here to apply to CLIENT TECHNOLOGY ANALYST for assistance.
Equal Opportunity Employment Posters (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Click here ([ Link removed ] - Click here to apply to CLIENT TECHNOLOGY ANALYST for additional FAQ information.
Job LocationsUS-KY-LOUISVILLE | US-FL-TAMPA
ID 2022-55070
Line of Business BrightSpring Health Services
Position Type Full-Time
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