State: FL City: Tampa Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Exempt Employment Status: Regular Job Title Client Services Technician Job Description
At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years, and today, we are a global team across 21 countries. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.
Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team!
Requirements
• The Client Services Technician (Lakeland) will provide technical assistance for support queries and issues related but not limited to computer hardware, software, mobile devices and system access controls. Respond to queries either in person, over the phone or via electronic communications. Maintain ticket tracking system, monitor status of technology issues and maintain professional communication with Primo employees and vendors as required.
• Provide technical assistance related but not limited to computer hardware, software, and mobile devices. Troubleshoot desktop / laptop computers, printer/scanner, subsystems and components.
• Assist in updates, upgrades and troubleshooting client approved software issues.
• Maintaining Active Directory computer accounts.
• Maintains ticket tracking system, responds to service issues in accordance with applicable SLA's.
• Assists administrators and management in communications, documentation and enforcement of Primo Water computing and network procedures and policies.
• Schedule of weekdays (8-hours), with flexible time variable to shift & work week. During the event of an emergency extended hours may be required to assist with disaster response.
• On-Call support via mobile device on a 24hr/7day alternating weekly schedule.
• Provides assistance in other IT functionality as instructed by the IT Management team.
Qualifications
• High School Diploma required, Post High School or Specialized Training, Desktop Support desired.
• Demonstrated experience providing Desktop Support.
• Working knowledge of end user hardware including but not limited to PC's, printers, mobile devices, monitors, scanners, etc. by various manufactures (Apple/iOS, Dell, HP, IBM, Intermec)
• Working knowledge of MS Windows 10, MS O365 including but not limited to Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer, Visio, Project, Teams, etc.
• Knowledge of Zoom platform for remote communication & collaboration.
• Working knowledge of Microsoft Active Directory, Microsoft Exchange, Ghost, Mobility Client.
• iOS Apple platforms, desired.
• Working knowledge of mobility management tools, such as In Tune, Air Watch, etc., desired
Schedule Full-time Brand Primo Water Corp Req Number DSS-22-16143 Location Tampa Corporate, FL-TAMPC Shift Any