JobsEQ by Chmura Logo

Telesales Service Representative

DS Services

Location: 200 Eagles Landing Boulevard, Lakeland, FL, US 33810
Type: Non-Remote
Posted on: September 9, 2022
This job is no longer available from the source.
State: FL City: Lakeland Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Non-exempt Employment Status: Regular Job Title Telesales Service Representative Job Description
At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years, and today, we are a global team across 21 countries. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.
Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team!
Responsibilities
• The Telesales Service Rep is responsible for receiving calls and selling DSS products and services to potential customers.
• Communicates with potential customers by phone to solicit orders and quote prices to persuade customers to buy DSS products and services.
• Explains special promotions to customers adhering to the prescribe script.
• Upsells and/or cross sells products and services to customers.
• Completes appropriate paperwork and records necessary customer sales information at time of the sale.
• Meets or exceeds corporate sales objectives through interviewing and identifying customer needs to proactively offer DSS products and services.
• Checks inventory to ensure items are in stock and available for delivery.
• Provides feedback to management concerning possible problems for areas of improvement.
• Performs other functions as assigned by management.
Qualifications
• Vision/Values -- Supports values and daily actions and decision, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.
• Quality -- Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Sense of Urgency -- Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.
• Productivity -- Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
• Dependability -- Meets commitments, works independently, accepts accountability, handles changes, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Integrity/Ethics -- Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Influencing and Persuasion -- Encourages and persuades others on a course of action resulting in the sale of a product or service. Conveys credibility, trustworthiness, and good judgment when making suggestions. Qualifies and identifies the customer needs, explores options, and conveys information to influence the decision making process. Uses supporting data effectively when attempting to make an argument or convince others. Adapts efforts to influence others based on specific individuals' or audiences' issues, needs, and perspective.
• Teamwork and collaboration - Develops and maintains collaborative working relationships that facilitate working across boundaries, groups, or organizations and facilitates the achievement of goals.
• Customer focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers.
• High school diploma or GED
• Previous telesales and customer service experience
• Bi-lingual
Schedule Full-time Brand Primo Req Number DSC-22-16291 Location Lakeland Call Center, FL-5512 Shift First