Trident SE - Haas Factory Outlet Florida is currently seeking a bold and detailed candidate to fill the position of Customer Advocate in our Tampa Office. Trident SE is a division of the Morris Group, once of the largest Machine Tool Distributor in North America. A third-generation family-owned business that prides itself on excellent benefits, employee retention, and exciting work environment.
Job Responsibilities
• Managing order processing and updating the customer through the order process.
• Receiving calls from customers, processing orders, and providing answers to standard inquiries.
• Handling logistics and coordination for freight and rigging activities.
• Process Management (Oversightxs): Invoicing, check processing, vehicle/fleet management, maintaining data, scheduling/coordinating training programs and events
• Creating and owning the administrative process for opportunities with the sales team.
• Assisting Sales Engineers in proposal generation; follow up as necessary
• Filing and releasing all necessary UCC1's
• Possessing and maintaining a basic knowledge of machine tool industry and product lines represented by the company
• Oversite of Office Supplies and Functionality.
Job Qualifications/Proficiencies
• Proven experience in a customer facing role.
• Ability to multitask
• Experience with process management and improvement
• Previous experience working with a sales organization
• Ability to use independent judgment and decision-making skills to identify best methods for order processing and resolving customer issues and requests
• MS Office Experience - Prefer Strong MS Excel Skills
• Salesforce (preferred but not required)
• QuoteWorks (preferred but not required)
• Experience providing customer support, both phone and email
• Strong logistical skills
• Ability to follow standard to sophisticated written and verbal instructions such as bills of materials and shipping documents, or equivalent
Mental and physical requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while balancing multiple tasks, responsibilities and projects.
• Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.
Morris Group, Inc. offers competitive salary, comprehensive benefits packages, and tuition reimbursement.
Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
Tampa, FL
#TridentSE