Patient Services Representative
Clinical Care Medical Centers Tampa, FL Full-Time
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Patient Services Representative
The Patient Services Representative greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patients and medical support staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Answers incoming calls in a courteous and professional manner.
• Schedule’s appointments and follows up on rescheduling and no-show appointments.
• Screens incoming telephone calls.
• Receives and conveys messages electronically, in writing and verbally.
• Greets patients and visitors in a prompt, courteous and helpful manner and directs patients to the appropriate area.
• Check-in and Check-out patients via EMR system.
• Collects and posts co-pay and/or payments according to health plan and conducts end of day reconciliation process.
• Verifies patient insurance prior to the services being rendered.
• Ability to update medical record and computer system with new information.
• Sorts and delivers mail, medical records and other correspondence to appropriate department.
• Participates in staff and educational meetings.
• Maintain a cheerful, positive, and respectful attitude
• Other duties as needed and/or assigned
EXPERIENCE AND REQUIRED SKILLS
• High School Diploma or equivalent.
• Excellent organizational and interpersonal skills.
• Minimum of 1 Year experience as medical receptionist preferred.
• Required to have a command of the English and Spanish language and be proficient with grammar, spelling and verbal skills to communicate with patients, providers and staff in written and oral communication.
• Must be proficient be proficient in Microsoft Office and knowledge with computers, scanners, etc.
• Bilingual English/Spanish preferred.
Clinical Care Medical Centers provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability status, genetics, citizenship status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Recommended Skills
• Communication
• English
• Friendliness
• Grammar
• Interpersonal Skills
• Medical Records
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Job ID: 2612
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