Technical Support
Contract W2, 6 Months
Depends on Experience
Work from home available
6+ Month Contract Position with Option to Hire
Location: Tampa, FL (2-3 days a week onsite)
Our client is looking to add a Technical Support Specialist that requires working knowledge of technical customer service concepts and principles applies general knowledge of business and industry practices. Understands key business drivers and builds knowledge of the company, processes and customers. Under a moderate level of guidance, responsible for solving moderately complex problems following established policies and procedures. Collaborates with others to provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. May provide remote technical and application support to customers, by phone and/or remote system access. Understands related issues presented by clients and can correlate issues quickly to products. Resolves unique or complex inquiries by researching technical publications, product guides and by working independently on common inquiries.
• Key Responsibilities
• Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures
• Test and identify defects by documenting in the tracking system for the attention of the development team, may provide informal guidance to new team members
• Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others
• Understand key business drivers and build knowledge of the company, processes, and customers
Key Requirements
• Associates or Bachelor’s Degree or equivalent relevant experience
• 3-5+ years’ experience in a technical support or implementation role
• Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS would be a plus
• Working knowledge of database technologies such as Microsoft SQL Server or Oracle