Job Type: Full time
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job DescriptionResponsible for performing the activities required to provide support to Mortgage personnel for operational issues and inquiries. Analyzes, develops, recommends, communicates, and trains the policies and procedures affecting the Mortgage business line. Interfaces with other internal departments and vendors to help ensure operational soundness and system compatibility. Provides overall problem resolution for operational and system issues.Basic Qualifications- Bachelor's degree, or equivalent work experience- Five or more years of mortgage experience- Minimum of two years as a Mortgage Support Analyst 1 or equivalentPreferred Skills/Experience- Thorough knowledge of Bank's operational policies, procedures, products, and services- Strong analytical and problem-solving skills- Ability to manage multiple tasks/projects and deadlines simultaneously- Proven customer service/relations skills- Strong interpersonal, verbal and written communication skills- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications-Design and create training modules and course materials-Ability to deliver training using a variety of instructional techniques-Ability to assess training needsIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.EEO is the LawApplicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.