Requisition No: 734241
Agency: State Courts System
Working Title: USER SUPPORT ANALYST - 22001659
Position Number: 22001659
Salary:  $3,487.07 Monthly*
Posting Closing Date: 12/01/2022
Job Location
Second District Court of Appeal; Tampa, Florida*
Job Description
The essential function of the position within the organization is to support individual court employees by asking questions and walking users through steps to resolve issues with computer hardware (workstations, laptops, printers, and scanners), software (Office 365, including SharePoint and Teams, Adobe DC), and network connectivity.
The position is also responsible for supporting the systems administrator with maintaining inventory records, maintaining web/intranet site content, troubleshooting, upgrading hardware and software, maintaining email operations, and other administrative tasks such as processing travel, purchasing, and bookkeeping, as assigned.
The position works under the general supervision of the systems administrator and chief deputy marshal.
Education and Training Guidelines
Associate degree and two years of related work experience.
Job-specific training and education are recommended for entry into the position. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
Competencies
The successful candidate will demonstrate strong organizational and problem-solving skills and information technology experience.
Special Comments
Applications will be accepted until position is filled.
*State Courts System positions are typically filled at the minimum. Up to 5% above the minimum may be in a promotion or for exceptionally qualified applicants.
*If the appointment is a promotion opportunity for a current state employee, a promotional increase of up to 5% may be available based on current classification and salary.
All offers of employment will be conditioned upon a satisfactory criminal history check.
The essential function of the position within the organization is to maintain, troubleshoot and provide assistance with operations of servers, workstations and telephones. The position is responsible for supporting networks, assisting end users in maintaining web/intranet site content, supporting system user computer needs, troubleshooting and upgrading hardware and software, maintaining e-mail operations, monitoring network backup, monitoring virus protection functions, and researching new technology. The position works under general supervision of a System Administrator or independently developing work methods and sequences.
How to Apply
For additional information and to apply visit the Second District Court of Appeal Employment website at Second District Court of Appeal Employment-Opportunities
Submit a cover letter, resume, and current State of Florida application by e-mail to 2DCA_HR@flcourts.org .
Please note the class title DC User Support in the subject line of the e-mail
For additional information contact Jodie Siemen or Jo Haynes by phone at 863-940-6050.
The successful applicant will be subject to a criminal background check.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, sex, age, national origin, genetic information, or disability.
We hire only U.S. citizens and lawfully authorized alien workers.
If you need an accommodation to participate in the application/selection process, please call the contact person at the number indicated for each respective position.
Persons using a TTY/TDD may call the contact person through the FLORIDA RELAY SERVICE: (Voice) 1-800-955-8770, (TDD) 1-800-955-8771, NATIONAL RELAY SERVICE: 711.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.