Mobile Device Support Specialist
Atlantic Digital
2 reviews
Tampa, FL 33621
Full-time
Atlantic Digital
2 reviews
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Job details
Job Type
Full-time
Benefits
Pulled from the full job description
401(k)
401(k) 5% Match
401(k) matching
Continuing education credits
Disability insurance
Health insurance
Show 3 more benefits
Indeed's salary guide • Not provided by employer
• $53.7K - $68.1K a year is Indeed's estimated salary for this role in Tampa, FL.
Full Job Description Atlantic Digital is a Veteran owned company that provides expertise and advanced technology solutions to Government clients in support of critical defense, intelligence and national security missions. We have been in business since 2009 and have experienced 50% growth in the last 2 years. We are looking for skilled IT candidates that are mission focused, possess a DoD Security clearance and ready to take their career to the next level.
Clearance Requirements:
• DoD TS/SCI Clearance
ADI Benefits package:
• Medical – two options – a high deductible plan and a traditional PPO plan
• Dental and Vision
• COMPANY PAID life insurance
• COMPANY PAID Short term and Long term disability
• 401(k) plan with a 5% company match and no vesting schedule
• Generous Paid Time Off and 11 Federal holidays
• $4,000 annually for continuing education/professional development
Typical Mission duties include:
• Manage trouble tickets using the client designated corporate ticketing system
• Provide basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware from multiple vendors such as Apple, BlackBerry, and Samsung Mobile Device Software Operating Systems from multiple vendors such as iOS, Android, and BlackBerry
• Manage cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed
• Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
• Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
Certification Requirements:
• DoD 8570 IAT II or higher ( ex: Security+)
Experience Requirements:
• Knowledge of iPhone and Samsung handheld devices a plus.
It is the policy of Atlantic Digital to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Atlantic Digital will provide reasonable accommodations for qualified individuals with disability.
Job Type: Full-time
Hiring Insights Job activity Posted 2 days ago