Lead Field Service Technician
Thermo Fisher Scientific
3,972 reviews
Tampa, FL
From $30 an hour - Full-time
Thermo Fisher Scientific
3,972 reviews
Read what people are saying about working here.
Job details
Salary
From $30 an hour
Job Type
Full-time
Benefits
Pulled from the full job description
401(k)
401(k) matching
Company car
Dental insurance
Employee discount
Health insurance
Show 6 more benefits
Full Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
We offer:
Competitive Pay
• Starting hourly rate of $30+ per hr
• Annual Performance Based Incentive
• Annual Performance Base Merit Increase
Excellent Benefits!
• Review our company’s Total Rewards
• Medical, Dental, & Vision benefits - effective Day 1
• Paid Time Off & Holidays
• 401K Company Match up to 6%
• Tuition Reimbursement – eligible after 90 days!
• Employee Referral Bonus
• Employee Discount Program
• Recognition Program
• Charitable Gift Matching
• Company Paid Parental Leave
Career Advancement Opportunities - Fast track to Field Service Engineer
How you will make an impact:
The Field Service Technician (FST) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FST engages with customers and provides basic instrument services in a professional and timely manner.
This position will service the state of Florida. 100% remote opportunity. Relocation assistance is not approved for this position. Company car is provided. Proof of COVID-19 vaccine is required.
What you will do:
• Provides planned maintenance (PM), basic repair services, and temperature verifications
• Displays integrity, understanding, tact, fairness and technical knowledge in all customer interactions.
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
• Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Maintains their technical proficiency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
• Manages travel expenses and follows Thermo Fisher travel policies and guidelines.
• Effectuates Qualification & Validation Products at customer sites as the need arises
• Collaborates with internal partners to resolve customer issues and improve processes.
• Communicates regularly and optimally with management
• Tackles other tasks as the need arises and as assigned.
How you will get here:
• Requires a Bachelor’s degree in biology, chemistry or related field. BS in Engineering can be considered with experience and knowledge in biotechnology
• Early Talent is encouraged to apply. Minimum of 1+ years of experience in a related science, engineering, and/or customer facing role is helpful
• Proof of COVID-19 vaccination is required
• Effective interpersonal skills, both oral and written
• Basic technical, electro-mechanical and laboratory knowledge
• Knowledge of and ability to deliver a high degree of customer satisfaction
• Strong prioritization and administrative skills
• Uses effective questioning to identify customer needs
• Exercises sound logic and judgment setting work priorities
• Ability to self-direct and requires minimal oversight
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback
Preferred Qualifications:
• Clinical, diagnostics and/or other regulated environment experience
• Background for learning and understanding IT systems and processes
• Experience in related product applications
• Open to relocation as other field service opportunities arise in North America
Working Conditions:
Frequent travel to customer site is required and ranges from 60-85% of work time. Works both remotely as well as in a client laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Requires working safely with chemicals and hazardous materials. Flexibility to work overtime, flexible shifts, and some holiday/weekend rotations.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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