Full-Time Tampa Office Job Details Description   1.     Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries.  May provide support and backup for other areas of the business.  Looks beyond the immediate problem to the wider implications.  May handle calls after hours. 2.     Creates and dispatches work orders in iCare daily for scheduling of planned maintenance and service. 3.     Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry. 4.     Completes Service Agreement work orders as required.  Analyzes complex problems and delivers solutions where precedent may not exist. 5.     Monitors and follows up on subcontractor pricing; processes and approves invoicing. 6.     Administers the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians. 7.     Accurately and promptly enters work order purchase orders into Spectrum and processes order. 8.     Updates, populates, maintains and develops customer service binder to maximize customer service and satisfaction. 9.     Procures Parts/Materials for service work orders. 10.  Provides Service Quotes to customers with the assistance of the supervisor. 11.  Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors. Meets Monthly to discuss expiring contracts and to review upcoming PM visits. 12.  May establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.  May assist with customer satisfaction surveys.  Generates new and innovative solutions to complex problems. 13.  Provides Specialists with badging and access to customers sites.  Ensures that the specialists have completed all customer specific training.   Maintains a log for both. 14.  Performs other duties and responsibilities as requested or required. Qualifications Behaviors Required Innovative: Consistently introduces new ideas and demonstrates original thinking Team Player: Works well as a member of a group Functional Expert: Considered a thought leader on a subject Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Required Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Self-Starter: Inspired to perform without outside help Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Goal Completion: Inspired to perform well by the completion of tasks Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization