Description:
As part of the Performance Consulting organization, he Operational Excellence (OPEX) team advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence systems, which includes problem-solving systems, daily-management systems, strategic alignment and adaptability systems, and people-development systems. Our mission is to create a culture of continuous improvement that educates and empowers Community and Consumer banking employees to act and think like owners and partners.
Our team is seeking an OPEX Learning and Development Manager, Vice President (VP) to lead the training effort in support of deploying Lean tools, methodologies, and principles in Operations.  You will build strong relationships with a team of internal consultants and serve as a training advisor to them, and as an expert trainer to executives and front-line leaders.
The Lean Training and Development Manager has high emotional intelligence, demonstrates strong influence and excellent interpersonal skills.  You will be responsible for the design and facilitation of courses that support Chase’s Lean Management and Operational System.
Responsibilities    Specifically, you will:
• Design and develop training content and curriculum for virtual and computer-based learning programs
• Train on Lean tools and methodologies in support of Lean deployment efforts and to build problem solving capabilities (A3/Kaizen) into the business
• Develop and maintain partnerships with Subject Matter Experts to create accurate, appropriate, and engaging training material
• Create assessments, surveys, and other evaluation tools to measure the success of participants and training programs
• Ensure quality and timeliness of deliverables
• Champion Continuous Improvement initiatives within Chase
• Be a recognized culture carrier who leads with consistency, integrity, and humility
• Influence, design, and develop strategic processes
• Actively develop team members, including serving as a mentor
Required Qualifications:
• Bachelor’s degree from an accredited institution
• 5+ years “Train the Trainer” training experience
• Lean transformation and operations management experience
• Lean Six Sigma Green Belt
• Expert instructional design, program management, train the trainer, and facilitation skills
• Track record of managing complex training initiatives
• Skilled trainer and facilitator for both in-person and virtual environments
• Strong executive-level communication skills and presence
• Flexibility to work effectively with stakeholders and colleagues at all levels
• Self-driven and capable of taking initiative and working with minimal direction
• Excellent skills with SharePoint, Excel, PowerPoint, Visio, Adobe, and Zoom
• Ability to travel as needed (approximately 25-50%, when needed)
Preferred Qualifications:
• Advanced degree in Business, Learning, or Instructional Design
• Financial services industry experience
• Consulting, Systems Engineering, and/or Operations Management experience
• Experience with Agile methodologies, Change Management Principles, Organization Design, and/or Project Management
• Lean Six Sigma Black Belt
This position will require work from office 50% - 60% on a set schedule.
Requisition Type: Professional
Job Schedule: Full time
Job Shift: Day