Why it’s worth it:ReliaQuest is currently seeking an Operations Support Manager to support our office in administrative tasks and projects related to prospects, customers, employees, and guests. We are looking for a passionate self-starter with a high quality experience and service minded attitude. This individual will ensure our brand is well represented and executed through a high-quality, high-touch experience for anyone that comes through our doors. This individual will also ensure the office is running smoothly and take pride and ownership in the overall execution, flow, cleanliness, and tidiness of the office. In addition, this role will have direct reports, Operations Support Specialists, from our global locations. This role will have the opportunity to make an impact for anyone that comes through the ReliaQuest doors!The everyday hustle: Act in the Operations Support Specialist capacity for TampaIn addition to Operations Support Specialist duties, lead the team of other Operations Support Specialist across our Tampa, Salt Lake City, Las Vegas, London, Dublin and Pune officeDevelop office standards and guidelines, focused on a high quality, consistent prospect, customer and employee experience, and ensure they are implemented appropriatelyPerform front desk and reception duties including but not limited to: greet visitors and assisting with their location logistics, answer and direct phone callsWelcome customers, guests, and candidates to the office and guide them through the check-in process and execute a warm handoffCoordinate and support onsite customer and prospect meetings and innovation center sessionsAssist with office layout planning, office moves and ongoing office modifications and/ or enhancementsManage and adhere to the plan for supplies inventory ordering, company provided meals and office events and functions.Provide other administrative support as necessary, including scheduling meetings, maintaining calendars, doing research, and creating reportsCoordinate day-to-day communication with property management, staff, and vendors to ensure adherence to protocol across all touchpointsReceive and sort incoming mail and deliveries and manage outgoing mailCoordinate travel arrangementsSupport cross-functional projects and ongoing tasksDo you have what it takes?Positive attitude and ability to make decisions independently, but have a strong commitment to the team and to our company visionCustomer oriented and service mindsetDetail oriented and works with a high degree of accuracyHighly organized and adaptableResourceful and confident - with the ability to quickly adapt to changing processes and technologiesMust be self-directedOffice experience, customer facing experience is preferredExcellent verbal and written communications skills and the ability to multi-taskProficient to advanced PC skills, including MS Word, Excel and OutlookBachelor’s Degree