Press Control+M to start dragging object
Skip to Main Content
ptnbsid=wwngi1Xvn6lw68mzBxzJZjmnd4w%3d
Back
Job Description
Actions
• • Home
• NavBar
• Help
• Sign Out
Previous Job
Job Title
Client Support Technician I
Next Job
Apply for Job
Job ID
31967
Location
Tampa, FL
Full/Part Time
Full-Time
Regular/Temporary
Regular
Add to My Favorite Jobs
Email this Job
Position Details
Dept Number/Name: 0-3510-000 / Information Technology
College Division: Info Tech-Information Tech
Salary Plan: Staff
Job Code/Title: 4456 / Client Support Technician I
Hiring Salary/Salary Range: $36,000
Work Schedule: Monday-Friday 8am-5pm
Position Number: 00036012
ORGANIZATIONAL SUMMARY:
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies.
POSITION SUMMARY:
The Client Support Technician I is responsible for providing basic technical support services to clients.  This also includes support via remote, phone, email, and chat.
RESPONSIBILITIES:
Provide basic technical support to all university employees, students, doctors and guests using university approved remote support software (Live Chat/Remote), walkup, email or by phone. Provide support for endpoints and peripherals; applications and operating systems; and printing and scanning devices. Responsible for incident resolution and follow-up, this includes entering detailed information regarding work performed for each incident or service request in the service management system. Assist phone technicians as needed.
Provide face-to-face/on-site support to all university employees for endpoints and peripherals; applications and operating systems; and printing and scanning devices when resolution isn?t achievable using university approved remote support software (Live Chat/Remote).
Install/configure new hardware and software and perform regular upgrades to existing systems used by faculty, staff, doctors and students as needed.
Attend all meetings as requested. This includes working with stakeholders to ensure accurate information and appropriate functionality needs are met.
Capture new knowledge and  flag inaccurate or out of date documentation for the internal knowledge base.
Perform miscellaneous duties supporting the mission of the unit as needed.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or equivalent, with one year of customer service or IT experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Possession of a valid driver's license is required.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 31967
Posting Date:  08/29/2022
Posting End Date: Open Until Filled
How to Claim Veteran's Preference :
This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
How To Apply
Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
Connect with us:
Apply for Job
• Careers
• Sign In
• New User